Comments (1)
Hi clegard@,
Amazon Connect will not route a call to an agent who has an active call in progress or is in the after-call-work state. The agent will only be routed contacts if they are in a routeable availability state such as "Available".
from amazon-connect-streams.
Related Issues (20)
- Error clearing Active task HOT 2
- Assign sourcePhoneNumber on agent.connect() HOT 2
- 'boolean' misspelt as 'boolan' in index.d.ts HOT 1
- Failure to get a connection from the task HOT 1
- Always connected delayed ~16 sec when its voice mail HOT 3
- Mismatched Timestamps between streams and event bridge events HOT 3
- inconsistent results with getSession() HOT 4
- Incorrect hasAccess value in onInit callback HOT 2
- Can't logout from Custom CCP with third-party-cookie phaseout HOT 5
- Uncaught (in promise) GumTimeout: Local media has not been initialized yet. HOT 4
- Amazon Connect Softphone using Modified and Buggy Connect Streams Library HOT 1
- how to handle multi channels like: voice, chat at the same time in custom CCP? HOT 3
- Issues with implementing 3P Cookie phaseout update HOT 10
- [Urgent] CCP automatically un-muting Agents HOT 6
- Rejecting a contact doesn't trigger onMissed, onEnded or onError HOT 5
- getAgentConnection().isOnHold() returns false when another agent silently monitors them HOT 4
- connection.getMonitorCapabilities() returns undefined HOT 4
- Embedding customer profiles does not set iframe permissions to allow clipboard-write HOT 2
- " microphone_not_shared" error on macOS Sonoma (Version 14) Causing Missed Calls in Softphone HOT 4
- Event callbacks are not called HOT 2
Recommend Projects
-
React
A declarative, efficient, and flexible JavaScript library for building user interfaces.
-
Vue.js
🖖 Vue.js is a progressive, incrementally-adoptable JavaScript framework for building UI on the web.
-
Typescript
TypeScript is a superset of JavaScript that compiles to clean JavaScript output.
-
TensorFlow
An Open Source Machine Learning Framework for Everyone
-
Django
The Web framework for perfectionists with deadlines.
-
Laravel
A PHP framework for web artisans
-
D3
Bring data to life with SVG, Canvas and HTML. 📊📈🎉
-
Recommend Topics
-
javascript
JavaScript (JS) is a lightweight interpreted programming language with first-class functions.
-
web
Some thing interesting about web. New door for the world.
-
server
A server is a program made to process requests and deliver data to clients.
-
Machine learning
Machine learning is a way of modeling and interpreting data that allows a piece of software to respond intelligently.
-
Visualization
Some thing interesting about visualization, use data art
-
Game
Some thing interesting about game, make everyone happy.
Recommend Org
-
Facebook
We are working to build community through open source technology. NB: members must have two-factor auth.
-
Microsoft
Open source projects and samples from Microsoft.
-
Google
Google ❤️ Open Source for everyone.
-
Alibaba
Alibaba Open Source for everyone
-
D3
Data-Driven Documents codes.
-
Tencent
China tencent open source team.
from amazon-connect-streams.