Can't get correct display about arducam-osd

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Last time someone reported us that error it was relative to bad char update.
Please, there is a note on wiki's MinimOSD/troubleshot: "Video overlay 
presenting fuzzy and not well formed chars".

Original comment by [email protected] on 27 Sep 2012 at 6:56

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Was the wikipage MinimOSD/troubleshot helpful?
Did you solve the issue by following the instructions?

Original comment by [email protected] on 1 Oct 2012 at 10:27

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I'm sorry but I don't have any success...
I've tried with external feeding, nothing. Then, I've tried another computer 
but still not working.
I believe my miniosd may be defective. 
Can I do anything else or can I send it somewhere for a technical inspection?

Thank you very much.

Original comment by [email protected] on 2 Oct 2012 at 4:26

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What firmware is on your APM ArduPlane or ArduCopter?
Now I think that a screenshot would help.

Original comment by [email protected] on 2 Oct 2012 at 5:12

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I had v12 and yesterday tested with v13.
I can't send you a screenshot right now because I gave Ardupilot to a friend to 
fly with. I can only tell you that I used OSD Config v0.5.4425.14358 and 
firmware MinimOSD_19_MAV10.hex with charset MinimOSD_19.mcm and OSD_SA_v5.mcm 
and I only got an artificial horizon which was not showing well even that 
(blurring and disappearing when moving the ardupilot).

Original comment by [email protected] on 3 Oct 2012 at 8:05

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I think we did everything around the basic. The next step would be using an AVR 
programmer to: erase the chip, reload the bootloader and check/set the fuses. 
After that you would re-upload the firmware and try it. If you are no 
experienced on this, please contact the 3DR technical support.

Original comment by [email protected] on 12 Oct 2012 at 11:16

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Thanks for your support!
I'm not really sure how to do that...
Can you tell me how to find a way to contact 3DR Support?
I'm willing to send this OSD for technical inspection and repair if needed.

Thanks Again!

Original comment by [email protected] on 12 Oct 2012 at 4:19

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Here goes the info from 3DR store:
"For further hardware support or technical questions please email us at: 
[email protected]".

Original comment by [email protected] on 13 Oct 2012 at 1:38

• Changed state: Done