[Bug] "Work and school account" Option Doesn't Show on WAM Pop-up Window about microsoft-authentication-library-for-dotnet

[xinyuxu1026]

Hi @msJinLei , @localden , the user confirmed that scroll down resolved the issue.

[bgavrilMS]

The issue here is that the account picker does not have a "Use a different account" + "Work and School account" option. Only the option "Use a different account" + "MSA" exists.

Possibly a problem with the account picker or some exotic configuration in Windows?

Issue seems to affect 1 customer.

[bgavrilMS]

Workaround exists as PS users have option to disable WAM.

[bgavrilMS]

@iulico-1 @ashok672 - apart from the issue itself, it would be good to start adding more troubleshooting to the public docs. I know WAM has been through a lot, so maybe it's just a matter of making more TSG guides available ?

There's a small troubleshooting section at https://aka.ms/msal-net-wam

[iulico-1]

@msJinLei , what's the authority passed for the interactive request that only show MSA sign-in with new account UX ?

[msJinLei]

@msJinLei , what's the authority passed for the interactive request that only show MSA sign-in with new account UX ?

@iulico-1
The same as nonWAM flow
"https://login.microsoftonline.com" for public cloud

/organizations

[localden]

@msJinLei - naive question, but have you tried scrolling in that view? We've seen some issues in the past where work and school accounts were hidden behind a scrollable section.

[localden]

@msJinLei - can you please confirm whether you can scroll in the account picker, and that the item is not hidden behind a scrollable area?

[msJinLei]

@localden Let's wait for the issue reporter's feedback