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remear avatar remear commented on August 21, 2024

I suspect this is due to an API timeout. We'd welcome a pull request to fix it if you have some time.

However, I recommend using a Callback and listing for Events instead of polling /events.

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mjallday avatar mjallday commented on August 21, 2024

this is the endpoint that we're seeing 502s on so I think you're correct @remear.

i've got a fix coming for the timeouts but i agree with @remear the callback method is the better way to resolve this and means not having to wait for a fix which is still a few days away.

@jeffreyzupka let us know if you want a hand understanding how callbacks work. https://docs.balancedpayments.com/1.1/api/callbacks/#create-a-callback

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jeffreyzupka avatar jeffreyzupka commented on August 21, 2024

@remear @mjallday Thanks for the response. We already have a task in our backlog to convert to using callbacks, but it's unlikely that it will get started in the next few days. I'll see what I can do about reprioritizing it, though.

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jeffreyzupka avatar jeffreyzupka commented on August 21, 2024

@mjallday We haven't seen this issue in 11 days, so I assume a fix has been deployed?

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mjallday avatar mjallday commented on August 21, 2024

Hey @jeffreyzupka. Nope, nothing's changed on our end. We're almost complete with the internal migration required to fix the issue but I still see 502 timeouts on that endpoint frequently.

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