Chat window running a custom Action on opening about rasa-webchat

[ivopisarovic]

Hi Hari,
you can set initPayload: "/get_started" attribute of the chat widget. This payload is sent to backend for the first time the chat is opened. On backend you need to prepare a story like:

## welcome
* get_started
  - utter_introduction1

Where get_started is the payload. It works fine for me. I am using React version of the widget.

However, it is worth to mention, it is sent only once per browser. To repeat it, you have to delete chat_session in browser's local storage.

Ivo

[saxh]

Hi Hari,
you can set initPayload: "/get_started" attribute of the chat widget. This payload is sent to backend for the first time the chat is opened. On backend you need to prepare a story like:

## welcome
* get_started
  - utter_introduction1

Where get_started is the payload. It works fine for me. I am using React version of the widget.

However, it is worth to mention, it is sent only once per browser. To repeat it, you have to delete chat_session in browser's local storage.

Ivo

hi Ivo ,it dose work for me . do you mind saying it clearly for me?

[ivopisarovic]

@saxh I wrote it as clearly as I can. Try to describe your exact step-by-step scenario that leads to the problem. You can also send snippets of code showing your configuration of the widget and stories.

[saxh]

I placed

welcome
get_started
utter_introduction1
in my story
and action:
utter_introduction1
and template
utter_introduction1:
text:"请问有什么能帮助您的？"
but "请问有什么能帮助您的？" did not show when I open new session.

ps:local store is cleared.

can you help me?

[ivopisarovic]

This seems ok. Stupid question, have you retrained rasa core before running it again?

[saxh]

This seems ok. Stupid question, have you retrained rasa core before running it again?

yes....of course

[ivopisarovic]

Sorry, in that case, I cannot help you anymore. You must wait for another's help. Or just try to debug it yourselves. Create a log on the backend and see what is coming from the frontend and how the rasa core is interpreting it.
Are you using the latest master versions of Rasa Core and Rasa webchat?

[znat]

@saxh Note that if you use local/session storage, then it will send the payload only once when the conversation is initialized. If you want to see this message again you need to explicitly clear the local storage in your browser console:

localStorage.clear()
sessionStorage.clear()

[saxh]

Sorry, in that case, I cannot help you anymore. You must wait for another's help. Or just try to debug it yourselves. Create a log on the backend and see what is coming from the frontend and how the rasa core is interpreting it.
Are you using the latest master versions of Rasa Core and Rasa webchat?

Thanks, and I found what's going wrong. I should have place the clear local storage before the widget init!