401 "Unauthorised" on all requests. about desk

[chriswarren]

Ran your script using the credentials I use with the gem in production and I'm able to successfully retrieve a case, but I get an error in the second part of the script:

/Users/cdw/.rvm/rubies/ruby-1.8.7-p174/lib/ruby/1.8/net/http.rb:560:in `initialize': getaddrinfo: nodename nor servname provided, or not known (SocketError)

I haven't had a chance to investigate any further yet.

[shaneshort]

interesting, is is possible our version of faraday is different to yours in some way?

[chriswarren]

It looks like we're running the same:

faraday (0.7.5)
faraday_middleware (0.7.0)

[chriswarren]

If you make a brand new directory and use RVM to have a clean slate with just Assistly, OAuth, and JSON, are you able to connect?

[shaneshort]

I created a new gemset and went to install the assistly gem:

:~# gem install assistly
ERROR:  While executing gem ... (Gem::DependencyError)
    Unable to resolve dependencies: assistly requires hashie (~> 1.0.0); rash requires hashie (~> 1.1.0)

Looks like rash has been recently updated, so installed the older version:

:~# gem install rash --version 0.3.0
Fetching: hashie-1.0.0.gem (100%)
Fetching: rash-0.3.0.gem (100%)
Successfully installed hashie-1.0.0
Successfully installed rash-0.3.0
2 gems installed

Then installed the assistly, json and oauth gems and re-ran my test (http://pastie.org/private/r6bfn2cmg4r8i0pdetllq -- updated as I was being lazy with some requires due to the fact I was including from rails):

:~# rvm gemset list ; ruby --version ; ruby /srv/conventia/wiab/rails/tmp/assitly_gem_test.rb ; gem list --local
gemsets for ree-1.8.7-2011.03 (found in /usr/local/rvm/gems/ree-1.8.7-2011.03)
=> assistly-test
   global

ruby 1.8.7 (2011-02-18 patchlevel 334) [i686-linux], MBARI 0x8770, Ruby Enterprise Edition 2011.03
ERROR: HTTP 401 thrown
--
#<Net::HTTPOK 200 OK readbody=true>

*** LOCAL GEMS ***

addressable (2.2.6)
assistly (0.2.6)
bundler (1.0.21)
faraday (0.7.5)
faraday_middleware (0.7.0)
hashie (1.0.0)
i18n (0.6.0)
json (1.6.1)
mail (2.3.0)
mime-types (1.17.2)
multi_json (1.0.3)
multi_xml (0.4.1)
multipart-post (1.1.3)
oauth (0.4.5)
polyglot (0.3.3)
pony (1.3)
rack (1.3.5)
rake (0.8.7)
rash (0.3.0)
simple_oauth (0.1.5)
treetop (1.4.10)

[shaneshort]

do you need any more information from me?

[chriswarren]

Did you figure this out? I've seen this error come up when something in the request is invalid/unsupported by the Assistly/Desk API. Nothing's jumping out at me in your request, but it'd be worth checking in to.