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cloudinaraz avatar cloudinaraz commented on July 30, 2024

Hi @iandroogmans

So far, I couldn't reproduce the error using your code on my machine.

Could you please add the entire output of your log?

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iandroogmans avatar iandroogmans commented on July 30, 2024

Hi @cloudinaraz
Thank you for your response. I just found the issue, if something goes wrong in httpfoundation/UploadedFile, the error is set as an attribute of the class which i didn't see in the first place. So basically i'm trying to upload a file that is't existing.

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cloudinaraz avatar cloudinaraz commented on July 30, 2024

@iandroogmans I see.
Thanks for the update. Glad to hear that you've managed to quickly find where the issue was coming from.

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Aamish99 avatar Aamish99 commented on July 30, 2024

HI @iandroogmans i am also facing similar issue can you please assist me how can i fix that?

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smouki avatar smouki commented on July 30, 2024

hey I'm getting the same error when trying to upload mp4 using WP Cloudinary plugin vie Media Library. Images are fine. Any clues? Or should we dig inside?

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idobarnoam avatar idobarnoam commented on July 30, 2024

Hi @smouki Could you detail how are you perfroming the upload so we could reproduce this on our end and find out the root cause?

Note that you can open a request at [email protected] to detail further as well.

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smouki avatar smouki commented on July 30, 2024

Hi @idobarnoam thanks for the reply.. I just try upload the video file via your WP Cloudinary plugin in Media Library and this is what I get:

image

The video file is 3MB.. are there some other restricions maybe?
image

The images can be uploaded with no such error and everything works as expected for them.

I will open a request with the support.. thanks!

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idobarnoam avatar idobarnoam commented on July 30, 2024

@smouki From the looks of the screenshot you shared, it seems that the first version of the plugin is being used.
This version does not support videos so errors might indeed happen.
You could try our beta of version 2.0 of the plugin which does support videos

Let us know if that makes sense?

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smouki avatar smouki commented on July 30, 2024

hey @idobarnoam

oh.. I'll try it out.. is v 2.0 production ready? ;)

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shirlymanor avatar shirlymanor commented on July 30, 2024

It's in beta but we have a lot of customers that are happy with the new plugin :)

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