Rack update stuck about convox

[nickfishman]

If it helps, the full URL to the rack is https://console.convox.com/organizations/583f0d00-02a5-41e4-badf-1815b7623eda/racks#cea49617-08ca-4afe-a6b1-96635fbfaca7

[heronrs]

Hello Nick, can you confirm in the EKS UI if all node groups and the cluster itself are with status Active and also what's the current k8s version it's displaying?

Next time feel free to use our forum https://community.convox.com/

[nickfishman]

@heronrs Thanks for the quick reply.

The EKS dashboard shows all node groups show as Ready, all workloads are status green, and the k8s version is 1.17.

I checked the update log in the Convox Console and it's still showing the same state, stuck on that last line:

module.system.module.rack.module.router.module.nginx.kubernetes_deployment.ingress-nginx: Refreshing state... [id=convoxprod-system/ingress-nginx]

[heronrs]

@nickfishman thanks for all the information. the lock error you see is at the console level so I removed the lock and you should be able to try the update again.
Meanwhile, we'll investigate what might have happened, although I can't give you an ETA sadly.
I'm closing this for now but if you still experience problems, feel free to create a thread in our forum https://community.convox.com/