Getting error in pre-recorded audio about deepgram-python-sdk

[geekchick]

Hi @lorcan2440 ! Happy to hear you were able to get the NodeJS SDK up and running. I'm still curious why the Python SDK wasn't working for you. I'm really sorry you were having issues. I'm still looking into a possible cause. As always, if you ever have any questions or concerns please feel to keep reaching out to us. We're here to help :)

[lorcan2440]

I have the same issue, was hoping to use this for the deepgram challenge tonight, any fixes?

[kavindevarajan]

I have the same issue, was hoping to use this for the deepgram challenge tonight, any fixes?

Hello, Mr. @lorcan2440 When I approached this error with deepgram technical team they replied me like this might be a library issues. After working with deepgram package I tried to install Flask-Socketio and few packages for my applications, from that time only I was started to facing this issue!! So as per the suggestion I uninstalled all python versions and pip too.. Then I reinstalled only python 3.7.9 and all required pip packages and now for me it's working fine... But still I'm fascinated to know where it could happened!

Thank you.

[frumsdotxyz]

Might I ask what OS / Python installation method you're using?
If you're using mac OS with the official installer, then this is a common issue with Python not properly integrating with system certificates; there's an Install Certificates.command in the installation directory you can run to address it.
If not, I'm curious to hear more details!

[lorcan2440]

Hi, I'm using Windows 10, Python 3.9.7, installed using "pip install deepgram-sdk" with version deepgram-sdk-0.2.1.

I tried the solution given by @kavindevarajan but unfortunately it didn't work.

[geekchick]

Hi, @lorcan2440 sorry to hear you are having an issue. I understand how frustrating that can be. I'm the new Python Developer Advocate at Deepgram and helping out with the SDK. I would love to work together to see how we can resolve this error, so you can get up and running. Is there any way you can post your stack trace or any other error message that may help? It seems like it could be a certificate issue, but if could provide more detail that'd be great. Thank you!

[lorcan2440]

Hi @geekchick, i've got the following full traceback:

Requesting transcript...
Your file may take up to a couple minutes to process.
While you wait, did you know that Deepgram accepts over 40 audio file formats? Even MP4s.
To learn more about customizing your transcripts check out developers.deepgram.com.
Traceback (most recent call last):
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\aiohttp\connector.py", line 986, in _wrap_create_connection
    return await self._loop.create_connection(*args, **kwargs)  # type: ignore[return-value]  # noqa
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\asyncio\base_events.py", line 1081, in create_connection
    transport, protocol = await self._create_connection_transport(
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\asyncio\base_events.py", line 1111, in _create_connection_transport 
    await waiter
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\asyncio\sslproto.py", line 528, in data_received
    ssldata, appdata = self._sslpipe.feed_ssldata(data)
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\asyncio\sslproto.py", line 188, in feed_ssldata
    self._sslobj.do_handshake()
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\ssl.py", line 944, in do_handshake
    self._sslobj.do_handshake()
ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1129)

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "c:\Users\lnick\Documents\Personal\Programming\Projects\_Testing\deepgram-test.py", line 22, in <module>
    asyncio.run(main())
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\asyncio\runners.py", line 44, in run
    return loop.run_until_complete(main)
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\asyncio\base_events.py", line 642, in run_until_complete
    return future.result()
  File "c:\Users\lnick\Documents\Personal\Programming\Projects\_Testing\deepgram-test.py", line 19, in main
    response = await dg_client.transcription.prerecorded(source,  {'punctuate': True})
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\deepgram\transcription.py", line 181, in prerecorded  
    return await PrerecordedTranscription(
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\deepgram\transcription.py", line 37, in __call__      
    return await _request(
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\deepgram\_utils.py", line 112, in _request
    return await attempt()
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\deepgram\_utils.py", line 103, in attempt
    raise exc
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\deepgram\_utils.py", line 89, in attempt
    async with aiohttp.request(
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\aiohttp\client.py", line 1186, in __aenter__
    self._resp = await self._coro
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\aiohttp\client.py", line 535, in _request
    conn = await self._connector.connect(
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\aiohttp\connector.py", line 542, in connect
    proto = await self._create_connection(req, traces, timeout)
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\aiohttp\connector.py", line 907, in _create_connection    _, proto = await self._create_direct_connection(req, traces, timeout)
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\aiohttp\connector.py", line 1206, in _create_direct_connection
    raise last_exc
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\aiohttp\connector.py", line 1175, in _create_direct_connection
    transp, proto = await self._wrap_create_connection(
  File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\aiohttp\connector.py", line 988, in _wrap_create_connection
    raise ClientConnectorCertificateError(req.connection_key, exc) from exc
aiohttp.client_exceptions.ClientConnectorCertificateError: Cannot connect to host api.deepgram.com:443 ssl:True [SSLCertVerificationError: (1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1129)')]

The exact code I ran was (from the "get a transcript via API or SDK" tutorial)

from deepgram import Deepgram
import asyncio, json

# The API key you created in step 1
DEEPGRAM_API_KEY = '************'  # replaced

AUDIO_URL = 'https://static.deepgram.com/examples/Bueller-Life-moves-pretty-fast.wav'

async def main():
    # Initializes the Deepgram SDK
    dg_client = Deepgram(DEEPGRAM_API_KEY)
    source = {'url': AUDIO_URL}

    print('Requesting transcript...')
    print('Your file may take up to a couple minutes to process.')
    print('While you wait, did you know that Deepgram accepts over 40 audio file formats? Even MP4s.')
    print('To learn more about customizing your transcripts check out developers.deepgram.com.')

    response = await dg_client.transcription.prerecorded(source,  {'punctuate': True})
    print(json.dumps(response, indent=4))

asyncio.run(main())

Things i've tried (main source)

• Adding import ssl, certifi; sslcontext = ssl.create_default_context(cafile=certifi.where()) and calling prerecorded with keyword ssl=sslcontext (don't think this is a valid keyword though)
• Patching my aiohttp.connector.TCPConnector class to use verify_ssl=False or ssl=False (this produces a different error including File "C:\Users\lnick\anaconda3\envs\AllLibs39\lib\site-packages\deepgram\_utils.py", line 101, in attempt raise Exception(f'DG: {exc}') Exception: DG: 400, message='Bad Request', url=URL('https://api.deepgram.com/v1/listen?punctuate=true')
• Using plain python, not using anaconda environments
• Using a local .mp4 file instead of the example .wav hosted by deepgram

I wanted to try the fix of using Install Certificates.command but I was unable to find where this file is located. It's not in my site-packages/deepgram-sdk folder if that's what was meant.

Any help much appreciated.. would be great to get this working - i appreciate this error seems to be nothing to do with deepgram and may be hard to reproduce. I also know at least one of my team members also got this exact error while doing the same thing.

[geekchick]

Hi @lorcan2440 thank you for including your stack trace.

The Install Certificates.command should be located in your Python installation folder, not in the deepgram-sdk folder.

I'm using a Mac so for me I can find the Install Certificates.command by going to Applications > Python 3.10 > Install Certificates.command. Then you double click on Install Certificates.command. It'll open up a terminal and automatically run a script, then you should be able to get past the issue of the certificates.

Let me see if I can find an example in Windows OS and I'll post it in this thread.

[frumsdotxyz]

Interesting! Three things to check, I assume the former of which you've already done:

• Is your local copy of certifi fully updated? (pip install certifi --upgrade)
• Is your copy of Windows 10 fully updated? It's possible there was a system cert update that isn't downloaded.
• If you're working in an office, have you tried running this code on a different wireless network? Apparently web security solutions on office networks can sometimes break these sorts of connections - if one of your coworkers is also running into this, that may be relevant. (Of course, if you're working from home, then never mind.)

[geekchick]

Great suggestions @frumsdotxyz ! Hi @lorcan2440 here's more on certifi on PyPI https://pypi.org/project/certifi/

[geekchick]

Hi @lorcan2440 when you have a minute can you try what @frumsdotxyz suggested and let us know if that worked. Thanks!

[lorcan2440]

Hi @frumsdotxyz and @geekchick , thanks for the suggestions...

• Yes, my certifi library is updated to 2021.10.8, double-checked by reinstalling
• Yes, windows is telling me it's fully up to date
• The same issue happened both at home and when I first tried deepgram (at another location, connected to ethernet, no idea if that's relevant!).

A deepgram demonstrator was at the event where we first encountered the issue. He did not have this issue despite (i assume) being connected to the same internet. That being said, I think he was using the node.js interface, not Python.

I now regret not asking then! I'll try seeing if anyone else around me can get this to work.

[lorcan2440]

I've now asked someone who's working on Mac to run the same code (although with a locally stored video, shouldn't make a difference though surely) - they get a similar, but different error:

Requesting transcript...
Your file may take up to a couple minutes to process.
While you wait, did you know that Deepgram accepts over 40 audio file formats? Even MP4s.
To learn more about customizing your transcripts check out developers.deepgram.com.
Traceback (most recent call last):
  File "/Users/miketsoi/opt/anaconda3/lib/python3.8/site-packages/deepgram/_utils.py", line 90, in attempt
    async with aiohttp.request(
  File "/Users/miketsoi/opt/anaconda3/lib/python3.8/site-packages/aiohttp/client.py", line 1186, in _aenter_
    self._resp = await self._coro
  File "/Users/miketsoi/opt/anaconda3/lib/python3.8/site-packages/aiohttp/client.py", line 640, in _request
    resp.raise_for_status()
  File "/Users/miketsoi/opt/anaconda3/lib/python3.8/site-packages/aiohttp/client_reqrep.py", line 1004, in raise_for_status
    raise ClientResponseError(
aiohttp.client_exceptions.ClientResponseError: 403, message='Forbidden', url=URL('https://api.deepgram.com/v1/listen?punctuate=true')

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/Users/miketsoi/Desktop/Lorcan.py", line 22, in <module>
    asyncio.run(main())
  File "/Users/miketsoi/opt/anaconda3/lib/python3.8/asyncio/runners.py", line 43, in run
    return loop.run_until_complete(main)
  File "/Users/miketsoi/opt/anaconda3/lib/python3.8/asyncio/base_events.py", line 616, in run_until_complete
    return future.result()
  File "/Users/miketsoi/Desktop/Lorcan.py", line 19, in main
    response = await dg_client.transcription.prerecorded(source,  {'punctuate': True})
  File "/Users/miketsoi/opt/anaconda3/lib/python3.8/site-packages/deepgram/transcription.py", line 181, in prerecorded
    return await PrerecordedTranscription(
  File "/Users/miketsoi/opt/anaconda3/lib/python3.8/site-packages/deepgram/transcription.py", line 37, in _call_
    return await _request(
  File "/Users/miketsoi/opt/anaconda3/lib/python3.8/site-packages/deepgram/_utils.py", line 109, in _request
    return await attempt()
  File "/Users/miketsoi/opt/anaconda3/lib/python3.8/site-packages/deepgram/_utils.py", line 102, in attempt
    raise (Exception(f'DG: {exc}') if exc.status < 500 else exc)
Exception: DG: 403, message='Forbidden', url=URL('https://api.deepgram.com/v1/listen?punctuate=true')

Maybe worth noting is they used the same API key as mine and also did not try the Install Certificates.command, just out of convenience.

[geekchick]

HI @lorcan2440 that 403 error may be that the API Key expired. Can you try creating a new key, set it so it doesn't expire or expires in 8 hours, and have them run the Install Certificates.command? I'm trying to get a Windows environment set up so I can try to replicate your error.

[frumsdotxyz]

Heya! I just got together a Windows 10 Python 3.10.2 install (official installer) and saw successful transcription with the above code, both with and without certifi installed.

Could you try running Get-ChildItem -Recurse Cert: in Powershell and passing along the output?

[lorcan2440]

Hi, here's my output from Get-ChildItem -Recurse Cert: - it's 3000+ lines long, so i've dropped it here

I've also just tried with python 3.10 instead of 3.9, no change.

[lorcan2440]

@geekchick @frumsdotxyz - I've got the node.js SDK working instead - still not sure what's going on with python but this basically fixes my problem. Thanks for looking into it this far :)

[Pxeba]

I have the same problem and unfortunately the suggestions with me didn't work. I switched to python and also started a clean environment. To be able to use it, I am sending requests with the API directly using verify=False:

requests.post(url,headers={'Authorization': 'Token testf2be0f58b64a79495193cda2c6f0cf2eca7f1793', 'Content-Type': 'audio/wav'}, data=audio, verify=False)

[mickaelbarjoud]

Same issue here, I've done the Install Certificates.command and upgraded certifi but got the exact same issue with the Deepgram SDK for Python. I've tried to replicate the tutorial project with pre-recorded audio into Django. Code below:

async def transcribe(request):
    body = json.loads(request.body)
    print("got request in transcribe:", body)
    print('sending recording to deepgram')
    # submit the recording to deepgram
    client = Deepgram(DEEPGRAM_API_KEY)
    print("Deepgram object created")
    deepgram_res = await client.transcription.prerecorded({"url": body["audio_url"]}, {"punctuate": True})
    print('done processing request, sending deepgram response back to client',
          deepgram_res)
    return JsonResponse(deepgram_res)

[Talha117]

I am getting this error:

self._sslobj.do_handshake()
ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1129)

can anybody help me?

[keizo]

anyone figure the solution to this?

[vivekuppal]

I got the same SSL errors on windows as described above in this thread

ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1002)

I was able to get past the errors.

Please see the Readme for details of the issue and remediation on windows.

@Talha117 , @keizo, @lorcan2440 seems like you were encountering the same issue on windows.