How to integrate Jira as issue/bug tracker and change failure source? about fourkeys

[dinagraves]

That's true -- If you don't have access to the webhook path, your best bet is directly inserting into the incidents table. I'm assuming you'll always have access to the raw data in JIRA? Is there a wipeout? You want to make sure you're maintaining your raw data sufficiently long enough to be able to track progress over time.

In this case then, you would disable the incidents scheduled query.

[cgriego]

Sadly no, I get the same thing as the link from the other issue. The initial messag is

You need to sign in to see this page.

Then when I try to create an account and sign in with my Google account (with a gmail email address) I get

The email address must match one of the domains listed below. Please try another email.

The the domains listed are just google.com

But good news, I get a quick search on Google and found this link which seems to work. https://join.slack.com/t/googlecloud-community/shared_invite/zt-m973j990-IMij2Xh8qKPu7SaHfOcCFg from this page https://cloud.google.com/community

[dinagraves]

Ah great question! Does Jira have a webhook option? If so, then it would be a good idea to use the same structure as the other integrations. I have some high level instructions here on how to do that: https://github.com/GoogleCloudPlatform/fourkeys#extending-to-other-event-sources

If you would prefer polling, I suggest adding to the four_keys.events_raw table rather than directly to the incidents table. This way you maintain the table as a log of all your devops events! It also then becomes easier to include / exclude things downstream without losing the data.

[jgrumboe]

Thanks for your reply.
I think Jira has webhook notification support but only Jira Administrators can configure these as far as I know, and unfortunately/luckily I'm no Jira Administrator.

Therefore I need to go with the polling option.
Wouldn't I need to track state for inserting entries to events_raw table to avoid duplicate entries and find out diffs since last poll?
Recreating/inserting directly into incidents table would be easier I think because I could just "dump" all issues with creation and resolved date if available, right?

[dinagraves]

Hi Jo!

Closing this issue out, but please feel free to share your Jira code! We started a Slack channel if you're interested in discussing further.

-Dina

[cgriego]

@dinagraves Where are the instructions for accessing the Slack community? Just using the link above doesn't work and using this link from another issue (https://googlecloud-community.slack.com/archives/fourkeys) requires me to have an @google.com email address, which I don't.

[dinagraves]

Oh! Does this work? https://googlecloud-community.slack.com/channels/fourkeys

[dinagraves]

Thank you! I'll add that to the Contributing page