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douglascayers avatar douglascayers commented on June 27, 2024

Hi Aaron!

Yes, the controller is currently filtering by queues whose Developer Name (API Name) starts with BMCRF_. That was a naming convention I was using in this org as this page was used exclusively to manage queue members for Remedyforce and not just "all" queues in our environment.

You want to modify line 175, or the entire WHERE clause of the SOQL query of the BMCRFQueueMemberAssignmentController to meet your needs and/or prefix your Developer Names of your Remedyforce queues with BMCRF_.

I admit, this wasn't the most generic example of the concept and still has some nuances of my particular use case involved.

from sfdc-remedyforce-queue-assignments.

AaronConnell avatar AaronConnell commented on June 27, 2024

Awesome - thanks for the quick reply! All fixed up now.

from sfdc-remedyforce-queue-assignments.

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