Some videos (but not all) stutter when viewing from the web about immich

[bo0tzz]

Can you provide a bit more detail about your setup? Are you using a reverse proxy, what is your network speed like, have you changed any of the transcoding settings, etc?

[pingcheunglai]

Hardware transcoding (via Quick sync, default transcoding settings) is enabled. No reverse proxy - assessing Immich directly via the local IP and port.

Even if I delete an affected video, clear the trash, and re-upload it manually, it still stutters. But other videos taken with the same phones (Samsung S23+ and Pixel 8) don't stutter. It's really odd.

[mertalev]

Can you right-click and save the stuttering video and share it? I'm guessing it's something to do with the frame rate.

[mertalev]

The original would also be helpful, which you can download just with the download button.

[alextran1502]

Hello, any update on this issue? Does it stutter as well if you view the video on a local network?

[arcepi]

This also happens to me with all the videos recorded with my phone. BUT it only happens if I use Firefox, with Edge the videos are played correctly. Both browsers on Windows 10, latest versions of both.

Could this be a problem of Firefox itself?

This is what ffmpeg gives about the file:

ffmpeg version 6.1-full_build-www.gyan.dev Copyright (c) 2000-2023 the FFmpeg developers
  built with gcc 12.2.0 (Rev10, Built by MSYS2 project)
  configuration: --enable-gpl --enable-version3 --enable-shared --disable-w32threads --disable-autodetect --enable-fontconfig --enable-iconv --enable-gnutls --enable-libxml2 --enable-gmp --enable-bzlib --enable-lzma --enable-libsnappy --enable-zlib --enable-librist --enable-libsrt --enable-libssh --enable-libzmq --enable-avisynth --enable-libbluray --enable-libcaca --enable-sdl2 --enable-libaribb24 --enable-libaribcaption --enable-libdav1d --enable-libdavs2 --enable-libuavs3d --enable-libzvbi --enable-librav1e --enable-libsvtav1 --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxavs2 --enable-libxvid --enable-libaom --enable-libjxl --enable-libopenjpeg --enable-libvpx --enable-mediafoundation --enable-libass --enable-frei0r --enable-libfreetype --enable-libfribidi --enable-libharfbuzz --enable-liblensfun --enable-libvidstab --enable-libvmaf --enable-libzimg --enable-amf --enable-cuda-llvm --enable-cuvid --enable-ffnvcodec --enable-nvdec --enable-nvenc --enable-dxva2 --enable-d3d11va --enable-libvpl --enable-libshaderc --enable-vulkan --enable-libplacebo --enable-opencl --enable-libcdio --enable-libgme --enable-libmodplug --enable-libopenmpt --enable-libopencore-amrwb --enable-libmp3lame --enable-libshine --enable-libtheora --enable-libtwolame --enable-libvo-amrwbenc --enable-libcodec2 --enable-libilbc --enable-libgsm --enable-libopencore-amrnb --enable-libopus --enable-libspeex --enable-libvorbis --enable-ladspa --enable-libbs2b --enable-libflite --enable-libmysofa --enable-librubberband --enable-libsoxr --enable-chromaprint
  libavutil      58. 29.100 / 58. 29.100
  libavcodec     60. 31.102 / 60. 31.102
  libavformat    60. 16.100 / 60. 16.100
  libavdevice    60.  3.100 / 60.  3.100
  libavfilter     9. 12.100 /  9. 12.100
  libswscale      7.  5.100 /  7.  5.100
  libswresample   4. 12.100 /  4. 12.100
  libpostproc    57.  3.100 / 57.  3.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'VID_20240421_115520.mp4':
  Metadata:
    major_brand     : mp42
    minor_version   : 0
    compatible_brands: isommp42
    creation_time   : 2024-04-21T09:55:30.000000Z
    location        :  [REDACTED]
    location-eng    : [REDACTED]
    com.android.version: 11
    com.android.manufacturer: Xiaomi
    com.android.model: MI 9
  Duration: 00:00:08.83, start: 0.000000, bitrate: 43301 kb/s
  Stream #0:0[0x1](eng): Video: h264 (Baseline) (avc1 / 0x31637661), yuvj420p(pc, bt470bg/bt470bg/smpte170m, progressive), 3840x2160, 41847 kb/s, SAR 1:1 DAR 16:9, 29.79 fps, 30 tbr, 90k tbn (default)
    Metadata:
      creation_time   : 2024-04-21T09:55:30.000000Z
      handler_name    : VideoHandle
      vendor_id       : [0][0][0][0]
  Stream #0:1[0x2](eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 96 kb/s (default)
    Metadata:
      creation_time   : 2024-04-21T09:55:30.000000Z
      handler_name    : SoundHandle
      vendor_id       : [0][0][0][0]
At least one output file must be specified