Mobile app throws an error when playing remote videos about immich

[alextran1502]

Are you using self-signed certificate by chance? I tested on both iOS and Android accessing the instance locally and the video can play normally

[bo0tzz]

Are there any errors in the server logs?

[LauriKem]

Nothing alarming visible in the containers' logs. I can try next week to increase the log level to debug if that would give any new insights. (Currently on default level)

[alextran1502]

Is it possible to share the problematic video?

[LauriKem]

Hi, here's the video (different video but same behavior and bug on each video):

Video file:

4_5766872624361637683.1.mp4

I also took quick screencaptures of playing the video:

Mobile app (does not play):

screen-20240417-094441.mp4

Mobile web browser (plays OK):

screen-20240417-095248.mp4

Details for this video error in app:

Exception: PlatformException(VideoError, Video player had error z2.r: Source error, null, null) Library: widgets library Context: building Widget-[<{ "id": 511, "remoteId": "418c8d8b-079e-4a76-8d2a-cb02bd509102", "localId": "N/A", "checksum": "/1uFmYVhhMPT7qRt3sWLlSFRm7Y=", "ownerId": -7469303263042594039, "livePhotoVideoId": "N/A", "stackCount": "null", "stackParentId": "N/A", "fileCreatedAt": "2020-07-05 17:05:45.000", "fileModifiedAt": "2024-01-02 19:22:21.000", "updatedAt": "2024-04-17 09:43:44.163", "durationInSeconds": 9, "type": "AssetType.video", "fileName": "4_5766872624361637683.mp4", "isFavorite": true, "isRemote": true, "storage": "AssetState.remote", "width": 720, "height": 1280, "isArchived": false, "isTrashed": false, "isReadOnly": false, "isOffline": false, }>]

Stack trace for this video error in app:
#1 AsyncError.value (package:riverpod/src/common.dart:494:0) #2 VideoViewerPage.build (package:immich_mobile/modules/asset_viewer/views/video_viewer_page.dart:37:0) #3 _ConsumerState.build (package:flutter_riverpod/src/consumer.dart:476:0) #4 StatefulElement.build (package:flutter/src/widgets/framework.dart:5592:0) #5 ConsumerStatefulElement.build (package:flutter_riverpod/src/consumer.dart:539:0) #6 HookElement.build (package:flutter_hooks/src/framework.dart:438:0) #7 ComponentElement.performRebuild (package:flutter/src/widgets/framework.dart:5480:0) #8 StatefulElement.performRebuild (package:flutter/src/widgets/framework.dart:5643:0) #9 Element.rebuild (package:flutter/src/widgets/framework.dart:5196:0) #10 BuildOwner.buildScope (package:flutter/src/widgets/framework.dart:2904:0) #11 WidgetsBinding.drawFrame (package:flutter/src/widgets/binding.dart:989:0) #12 RendererBinding._handlePersistentFrameCallback (package:flutter/src/rendering/binding.dart:448:0) #13 SchedulerBinding._invokeFrameCallback (package:flutter/src/scheduler/binding.dart:1386:0) #14 SchedulerBinding.handleDrawFrame (package:flutter/src/scheduler/binding.dart:1311:0) #15 SchedulerBinding._handleDrawFrame (package:flutter/src/scheduler/binding.dart:1169:0) #16 _invoke (dart:ui/hooks.dart:312:0) #17 PlatformDispatcher._drawFrame (dart:ui/platform_dispatcher.dart:399:0) #18 _drawFrame (dart:ui/hooks.dart:283:0)

[LexorELX]

I have exactly the same problem. I would be glad if the developers help solve it.

[rwells1703]

I'm also facing the same issue with my videos, although for me the web interface does not display them either (on any device). I've tried running the transcode video job but I see the same.

App: 1.102.2 build.135 (Android 14 Pixel 8)
Server: 1.102.3

The error log in my mobile app log is attached.
details.txt
stacktrace.txt

[LauriKem]

A very good point! I tested connection directly with IP address and the videos play now accordingly.

Interesting case, should we add a note of this into the mobile app FAQ (https://immich.app/docs/FAQ#mobile-app) for others facing this issue?

[bo0tzz]

Dupe: #5553