Video in cloud does not render on IOS about immich

[alextran1502]

Do you change the default transcoding option?

[athiosh]

I didn't touch the transcoding config on the server but here is the config, let me know if you need other config
{ "ffmpeg": { "crf": 23, "threads": 0, "preset": "ultrafast", "targetVideoCodec": "h264", "acceptedVideoCodecs": [ "h264" ], "targetAudioCodec": "aac", "acceptedAudioCodecs": [ "aac", "mp3", "libopus" ], "targetResolution": "720", "maxBitrate": "0", "bframes": -1, "refs": 0, "gopSize": 0, "npl": 0, "temporalAQ": false, "cqMode": "auto", "twoPass": false, "preferredHwDevice": "auto", "transcode": "required", "tonemap": "hable", "accel": "disabled" }, "job": { "backgroundTask": { "concurrency": 5 }, "smartSearch": { "concurrency": 2 }, "metadataExtraction": { "concurrency": 5 }, "faceDetection": { "concurrency": 2 }, "search": { "concurrency": 5 }, "sidecar": { "concurrency": 5 }, "library": { "concurrency": 5 }, "migration": { "concurrency": 5 }, "thumbnailGeneration": { "concurrency": 5 }, "videoConversion": { "concurrency": 1 } }, "logging": { "enabled": true, "level": "log" }, "machineLearning": { "enabled": true, "url": "http://immich-machine-learning:3003", "clip": { "enabled": true, "modelName": "ViT-B-32__openai" }, "facialRecognition": { "enabled": true, "modelName": "buffalo_l", "minScore": 0.7, "maxDistance": 0.5, "minFaces": 3 } }, "map": { "enabled": true, "lightStyle": "", "darkStyle": "" }, "reverseGeocoding": { "enabled": true }, "oauth": { "autoLaunch": true, "autoRegister": true, "buttonText": "Login with Authentik", "clientId": <<REDACTED>>, "clientSecret": <<REDACTED>>, "defaultStorageQuota": 0, "enabled": true, "issuerUrl": "https://<<REDACTED>>/application/o/immich/", "mobileOverrideEnabled": false, "mobileRedirectUri": "", "scope": "openid email profile", "signingAlgorithm": "RS256", "storageLabelClaim": "preferred_username", "storageQuotaClaim": "immich_quota" }, "passwordLogin": { "enabled": true }, "storageTemplate": { "enabled": true, "hashVerificationEnabled": true, "template": "{{y}}/{{y}}-{{MM}}-{{dd}}/{{filename}}" }, "image": { "thumbnailFormat": "webp", "thumbnailSize": 250, "previewFormat": "jpeg", "previewSize": 1440, "quality": 80, "colorspace": "p3", "extractEmbedded": false }, "newVersionCheck": { "enabled": true }, "trash": { "enabled": true, "days": 30 }, "theme": { "customCss": "" }, "library": { "scan": { "enabled": true, "cronExpression": "0 0 * * *" }, "watch": { "enabled": false } }, "server": { "externalDomain": "", "loginPageMessage": "" }, "user": { "deleteDelay": 7 } }

[alextran1502]

Can you help share the trouble video if possible?

[athiosh]

it is every videos not just one and only those that is not on my phone. I don't really have one that i can share at the moment as they are all family videos.

[alextran1502]

Are you using a reverse proxy? Is there any chance you can try with a local IP?

[athiosh]

it is working on local ip. I am using NPM, any suggestion on what i should put there to get it working. Adding the header from the document page doesnt seem to fix the issue. Looks like its the same issue as #4757

[alextran1502]

Are you using a self-signed cert or something from Letsencrypt, also are you using CloudFlare?