Reminder is not sent automatically (#9228) about invoiceninja

[turbo124]

duplicate of #9228

as mentioned in that thread, unable to replicate, most likely some form of system error. as advised in that thread if the cron was working correctly your expanded logging would be outputting to log every hour with the reminder job logging.

Please use the existing issue if you have new data for us to review.

[RoundAboutWEB]

Unfortunately, support has not been very helpful in this case so far. The problem has been occurring since some version update and since then I have had to send all reminders manually.

Under "/storage/logs/invoiceninja.log" was logged for today:

[2024-02-16 11:00:04] production.INFO: Sending invoice reminders on 2024-02-16 11:00:04
[2024-02-16 11:00:04] production.INFO: caught a duplicate reminder for invoice RRE-2024-1171

However, no automatic reminder was sent:

So please help me where I need to check and correct what.

[turbo124]

[2024-02-16 11:00:04] production.INFO: caught a duplicate reminder for invoice RRE-2024-1171

This is seen when the reminder template has been manually sent previously. The system checks the database columns reminder1_sent, reminder2_sent, reminder3_sent

and if those timestamps are not null, the reminder email is skipped.

[RoundAboutWEB]

However, this message was created AFTER the manual dispatch, because the automatic one does not work!