Senior software engineer and technical writer.

Email: [email protected] | LinkedIn: linkedin.com/in/jasonmgannon/

• Twenty years of industry experience
• Proficient in both the nuances of language and the complexities of technology
• Strong researcher and writer who distills complex concepts into clear, accessible language
• Skilled information architect and content strategist adept at the organization of site content
• Experienced in developing API guides that simplify integration for developers of all skill levels
• Skilled in using web analytics to refine content strategy and improve user engagement on documentation sites
• Experienced in integrating interactive data visualizations into technical documentation

• Perform API governance reviews; ensure OAS validates to OpenAPI standard.
• Update API specification (OAS) to bring into compliance with OpenAPI standard.
• Update Developer Portal documentation, Markdown, MDX, and JSX.
• Design rule set for Spectral linter; established scoring system to evaluate OAS compliance
• Lead SME interviews with domain and technical SMEs to gather project requirements
• Conduct review and editing of content, collaborating with SMEs to enhance clarity, readability, and consistency
• Support product teams during development of new APIs to ensure compliance with OpenAPI 3.1 standard.
• Develop mock-up for stakeholder review of new devportal

• Updates to Public API documentation. Includes work in Markdown, MDX, JSX/TSX.
• Liaise between engineers and product managers, ensuring validation of technical details
• Update API specification (OAS), including descriptions, endpoints, schema.
• Help administer and update design or developer portal framework (Gatsby SSG).
• Improve documentation with tutorials, videos, and infographics, creating a more engaging user experience.
• Manage public collections in Postman, author user guides for Postman integration.
• See my work at: Qualtrics API Docs.

• Design, architect, and govern RESTful APIs developerment. Creating documentation that validates to Open API specification.
• Develop our Developer Portal using Redocly Portal; work to bring detailed, comprehesive information to developers
• Build diagrams and models with tools like UML, C4, mermaid.js, plantUML. Work to provide clear models of complex concepts.
• DevPortal administrator, edit API references, write business requirements documents (BRDs), technical specifications.
• Perform several Product Management tasks, including requirements gathering, writing PRDs, and BRds.
• Create both end-user and internal documentation that communicates essential information in a clear, accurate, and accessible manner.
• Use a diverse tech stack, including Azure, .NET Core, PostgreSQL, Kubernetes, React, and Kotlin.

• Analyst for system owner during creation of enterprise web apps.
• Confirm system owner requirements in UAT.
• Design documentation and plan end user onboarding.
• Validated drafts of step guides in the testing environment; capture system updates.

• Front-end development and web content: JavaScript, HTML, CSS.
• Prepared API documentation and managed CMS.
• Worked with a global team of developers, product owners, scrum masters to aid documentation.
• Client list included Hewlett Packard, EY, PwC, Nokia, Ericsson, Siemens.

• Managed all phases of proposal development.
• Coordinated with subcontractors to provide budget and schedule for proposal.
• Worked with engineering team SMEs to develop project and systems descriptions.
• Built and managed department takeoff and estimating databases (MS Access).

• Bachelor of Arts in English Literature, Purdue University, West Lafayette, IN, 2004

• Programming Languages & Technologies: .NET (C#), JavaScript, React.js, Python, SQL, Azure, PostgreSQL, Kubernetes.
• API Tools: Swagger, Postman, RapidAPI, Redoc, Stoplight, apiDoc.
• Documentation Formats & Methodologies: Markdown, HTML, CSS, DOCX, PDF, LATEX, PANDOC, XML.
• Modeling & Diagram Tools: UML, C4, mermaid.js, plantUML, diagrams (Python library).
• Version Control: Git, GitHub, GitLab.