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Nothing tracked about mail-tracker HOT 3 OPEN

randohinn avatar randohinn commented on September 18, 2024
Nothing tracked

from mail-tracker.

Comments (3)

jdavidbakr avatar jdavidbakr commented on September 18, 2024

Can you do some testing maybe with MailTrap or another browser email client? You should see the requests for the tracking pixels in the network activity of the browser and might get a clue as to why it's not getting to the application. Gmail is not a good test as they proxy the pixel requests so it's hard to see what's happening.

from mail-tracker.

randohinn avatar randohinn commented on September 18, 2024

Can you do some testing maybe with MailTrap or another browser email client? You should see the requests for the tracking pixels in the network activity of the browser and might get a clue as to why it's not getting to the application. Gmail is not a good test as they proxy the pixel requests so it's hard to see what's happening.

My local dev VM has Beyond Code's HELO as the mail server and client for testing and even clicks from there are not being logged :/

from mail-tracker.

jdavidbakr avatar jdavidbakr commented on September 18, 2024

Is there a way for you to see what requests are being made for the link tracks? That's the first step. Either the tracking links are not being injected, or the requests are being blocked - we would need to know which it is to do any sort of troubleshooting.

from mail-tracker.

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