My Bio
I’m an Information Communication Technology professional with a Diploma in Information Technology and a Bachelor of Science degree in Information Technology from KCA University,Nairobi,Kenya. I’ve over 10 years experience in ICT Systems management, Data analysis, end-user Support, Data and Information management. Broad knowledge and multi-faceted expertise in identifying, developing and executing cost-effective, technologically-advanced solutions to meet challenging multinational business demands. Good communicator with proven ability to gain cooperation and build consensus among diverse groups. Specific expertise in: • Service Desk Management • End -user/Systems support • ICT Systems security • Planning, Budgeting and Procurement of ICT Services, Infrastructure and Systems • Management of Service Providers and Service Level Agreements • Business Process Re-engineering • Training and capacity development