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alistair-low avatar alistair-low commented on May 24, 2024

I've also seen this issue a few times over the last few months. My calendar and contacts disappear, and I have to reselect them in TBSync. I'm running Windows 11 and TB 115.9.0

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mewalter avatar mewalter commented on May 24, 2024

This also started happening to me on a weekly basis. All my checked sync items in TBsync suddenly go unchecked. I have to re-check them and sync again. About 1 week later, boom, happens again. I am wondering if it is because authorization is being lost somewhere upstream? This problem might coincide with my also having to re-authenticate my Office365 calendar more often? I have not been able to directly correlate these events. I'm running Windows 10, TB 115.9.0 (32-bit), TBSync 4.8, and Provider for EAS 4.8.

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alistair-low avatar alistair-low commented on May 24, 2024

I'm seeing this on roughly the same frequency as @mewalter as well as having to re-authenticate my Microsoft account

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LinAGKar avatar LinAGKar commented on May 24, 2024

For me, it happens sometimes at random when it has been running in the background for days or weeks. Last time, I got this in the log:

** Wed Apr 03 2024 11:21:54 GMT+0200 (centraleuropeisk sommartid) **
[EventLog] : Sync.12
Request:
<?xml version="1.0"?>
<Sync xmlns='AirSync'>
<Collections>
<Collection>
<SyncKey>269227692</SyncKey>
<CollectionId>9</CollectionId>
<DeletesAsMoves/>
<GetChanges/>
<WindowSize>50</WindowSize>
<Options>
<FilterType>7</FilterType>
<Class>Calendar</Class>
<BodyPreference xmlns='AirSyncBase'>
<Type xmlns='AirSyncBase'>1</Type>
</BodyPreference>
</Options>
</Collection>
</Collections>
</Sync>

Response:
<?xml version="1.0"?>
<Sync xmlns='AirSync'>
<Status>12</Status>
</Sync>

** Wed Apr 03 2024 11:21:54 GMT+0200 (centraleuropeisk sommartid) **
[setSyncState] : State: done, Account: MS365

** Wed Apr 03 2024 11:21:54 GMT+0200 (centraleuropeisk sommartid) **
[setSyncState] : State: prepare.request.options, Account: MS365

** Wed Apr 03 2024 11:21:54 GMT+0200 (centraleuropeisk sommartid) **
[Sending] : OPTIONS https://outlook.office365.com/Microsoft-Server-ActiveSync

** Wed Apr 03 2024 11:21:54 GMT+0200 (centraleuropeisk sommartid) **
[setSyncState] : State: send.request.options, Account: MS365

** Wed Apr 03 2024 11:21:55 GMT+0200 (centraleuropeisk sommartid) **
[setSyncState] : State: eval.request.options, Account: MS365

** Wed Apr 03 2024 11:21:55 GMT+0200 (centraleuropeisk sommartid) **
[EAS OPTIONS with response (status: 200)] : 
responseText: 
responseHeader(MS-ASProtocolVersions): 2.0,2.1,2.5,12.0,12.1,14.0,14.1,16.0,16.1
responseHeader(MS-ASProtocolCommands): Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert,Find

It's also a bit of work when reenabling them, as it marks other people's calendars as writeable, visible and notifications enabled by default.

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