Docker-otrs on aws ec2 instance about docker-otrs

[juanluisbaptiste]

Please attach your docker-compose.yml file.

[vijaykhurana]

Its the default docker-compose-prod.yml with OTRS_INSTALL: "yes" uncommented.

version: '2'
services:
otrs:
image: juanluisbaptiste/otrs:latest
ports:
- "80:80"
links:
- mariadb:mariadb
- postfix:postfix
volumes_from:
- data-otrs
environment:
OTRS_INSTALL: "yes"
mariadb:
image: juanluisbaptiste/otrs-mariadb:latest
expose:
- "3306"
volumes_from:
- data
environment:
MYSQL_ROOT_PASSWORD: changeme
postfix:
image: juanluisbaptiste/postfix:latest
expose:
- "25"
env_file: credentials-smtp.env
data:
image: centos/mariadb:latest
volumes:
- ./volumes/mysql:/var/lib/mysql
- "/etc/localtime:/etc/localtime:ro"
command: /bin/true
data-otrs:
image: juanluisbaptiste/otrs:latest
volumes:
- ./volumes/config:/opt/otrs/Kernel
- "./otrs/backup:/var/otrs/backups"
- "/etc/localtime:/etc/localtime:ro"
command: /bin/true

[juanluisbaptiste]

You have to make sure the otrs directory of the data volume has write permissions on the host where its mapped to.

[juanluisbaptiste]

I updated the README.md file to be more clear on this.

[vijaykhurana]

Please see the following output :

sudo /usr/local/bin/docker-compose up
Starting dockerotrs_postfix_1
Starting dockerotrs_data_1
Starting dockerotrs_data-otrs_1
Starting dockerotrs_mariadb_1
Recreating dockerotrs_otrs_1
Attaching to dockerotrs_data-otrs_1, dockerotrs_postfix_1, dockerotrs_data_1, dockerotrs_mariadb_1, dockerotrs_otrs_1
postfix_1 | postmap: fatal: bad string length 0 < 1: myhostname =
dockerotrs_data-otrs_1 exited with code 0
dockerotrs_data_1 exited with code 0
mariadb_1 | 170103 04:22:12 mysqld_safe Logging to '/var/log/mariadb/mariadb.log'.
mariadb_1 | 170103 04:22:12 mysqld_safe Starting mysqld daemon with databases from /var/lib/mysql
otrs_1 | [INFO] Enter
otrs_1 | [INFO] Server is up !
otrs_1 | [INFO] Starting OTRS 5.0.15-01 installer !!
otrs_1 | [INFO] Starting supervisord...
otrs_1 | [INFO] Restarting OTRS daemon...
otrs_1 | 2017-01-03 04:22:14,125 CRIT Supervisor running as root (no user in config file)
otrs_1 | 2017-01-03 04:22:14,172 INFO /var/tmp/supervisor.sock:Medusa (V1.1.1.1) started at Tue Jan 3 04:22:14 2017
otrs_1 | Hostname:
otrs_1 | Port:/var/tmp/supervisor.sock
otrs_1 | Can't locate Encode/Locale.pm in @inc (@inc contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at Kernel/System/Encode.pm line 15.
otrs_1 | BEGIN failed--compilation aborted at Kernel/System/Encode.pm line 15.
otrs_1 | Compilation failed in require at Kernel/System/ObjectManager.pm line 29.
otrs_1 | BEGIN failed--compilation aborted at Kernel/System/ObjectManager.pm line 29.
otrs_1 | Compilation failed in require at /opt/otrs/bin/otrs.Daemon.pl line 35.
otrs_1 | BEGIN failed--compilation aborted at /opt/otrs/bin/otrs.Daemon.pl line 35.
otrs_1 | 2017-01-03 04:22:14,293 CRIT Running without any HTTP authentication checking
otrs_1 | 2017-01-03 04:22:14,294 INFO supervisord started with pid 9
otrs_1 | 2017-01-03 04:22:14,294 INFO spawned: 'httpd' with pid 13
otrs_1 | 2017-01-03 04:22:14,296 INFO spawned: 'crond' with pid 14
otrs_1 | 2017-01-03 04:22:14,306 INFO spawned: 'rsyslog' with pid 15
otrs_1 | 2017-01-03 04:22:14,682 INFO exited: httpd (exit status 1; not expected)
otrs_1 | 2017-01-03 04:22:14,682 INFO received SIGCLD indicating a child quit
postfix_1 | /usr/lib/python2.7/site-packages/supervisor/options.py:295: UserWarning: Supervisord is running as root and it is searching for its configuration file in default locations (including its current working directory); you probably want to specify a "-c" argument specifying an absolute path to a configuration file for improved security.
postfix_1 | 'Supervisord is running as root and it is searching '
postfix_1 | 2017-01-03 09:22:14,905 CRIT Supervisor running as root (no user in config file)
postfix_1 | 2017-01-03 09:22:14,905 WARN Included extra file "/etc/supervisord.d/postfix.ini" during parsing
postfix_1 | Unlinking stale socket /var/tmp/supervisor.sock
postfix_1 | 2017-01-03 09:22:15,238 INFO RPC interface 'supervisor' initialized
postfix_1 | 2017-01-03 09:22:15,238 CRIT Server 'unix_http_server' running without any HTTP authentication checking
postfix_1 | 2017-01-03 09:22:15,239 INFO supervisord started with pid 11
otrs_1 | 2017-01-03 04:22:15,683 INFO success: crond entered RUNNING state, process has stayed up for > than 1 seconds (startsecs)
otrs_1 | 2017-01-03 04:22:15,683 INFO success: rsyslog entered RUNNING state, process has stayed up for > than 1 seconds (startsecs)
otrs_1 | 2017-01-03 04:22:15,684 INFO spawned: 'httpd' with pid 19
otrs_1 | 2017-01-03 04:22:15,718 INFO exited: httpd (exit status 1; not expected)
otrs_1 | 2017-01-03 04:22:15,719 INFO received SIGCLD indicating a child quit
postfix_1 | 2017-01-03 09:22:16,241 INFO spawned: 'master' with pid 14
otrs_1 | Can't locate Encode/Locale.pm in @inc (@inc contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at Kernel/System/Encode.pm line 15.
otrs_1 | BEGIN failed--compilation aborted at Kernel/System/Encode.pm line 15.
otrs_1 | Compilation failed in require at Kernel/System/ObjectManager.pm line 29.
otrs_1 | BEGIN failed--compilation aborted at Kernel/System/ObjectManager.pm line 29.
otrs_1 | Compilation failed in require at /opt/otrs/bin/otrs.Daemon.pl line 35.
otrs_1 | BEGIN failed--compilation aborted at /opt/otrs/bin/otrs.Daemon.pl line 35.
postfix_1 | 2017-01-03 09:22:17,243 INFO success: master entered RUNNING state, process has stayed up for > than 0 seconds (startsecs)
postfix_1 | 2017-01-03 09:22:17,253 INFO exited: master (exit status 1; not expected)
otrs_1 | 2017-01-03 04:22:17,722 INFO spawned: 'httpd' with pid 23
otrs_1 | 2017-01-03 04:22:17,755 INFO exited: httpd (exit status 1; not expected)
otrs_1 | 2017-01-03 04:22:17,755 INFO received SIGCLD indicating a child quit
otrs_1 | 2017-01-03 04:22:20,759 INFO spawned: 'httpd' with pid 24
otrs_1 | 2017-01-03 04:22:20,793 INFO exited: httpd (exit status 1; not expected)
otrs_1 | 2017-01-03 04:22:20,793 INFO received SIGCLD indicating a child quit
otrs_1 | 2017-01-03 04:22:21,794 INFO gave up: httpd entered FATAL state, too many start retries too quickly

[juanluisbaptiste]

Did you try what I said before ?

[vijaykhurana]

The permissions are correct as explained in the README. Volumes/mysql is owned by id 27 and volumes/config is owned by id 500 and group id 48.

[juanluisbaptiste]

The error is because the otrs container can't access the host mount of /opt/otrs, thus not finding the configuration files.