ERROR TypeError: Cannot set property 'dm_channel_id' of undefined about hubot-matteruser

[loafoe]

@gajus the below error message probably explains this:

ERROR Failed to load profiles from server.

Make sure you are using Mattermost 3.5.x. Unfortunately the adapter is only compatible with the latest version as the server API is really volatile.

Also please upgrade to version 3.5.1 of hubot-matteruser which I just released. It contains some fixed which might help.

[nickolasclarke]

I'm also seeing this. I am on "hubot-matteruser": "^3.5.1",

[Wed Dec 14 2016 19:49:24 GMT+0800 (DST)] ERROR Failed to load profiles from server.
[Wed Dec 14 2016 19:49:24 GMT+0800 (DST)] INFO Error: [object Object]

full dump:

nclarke@NCLARKE:~/repos/hubot$ ./bin/hubot -a matteruser
[Wed Dec 14 2016 19:48:43 GMT+0800 (DST)] INFO Logging in...
[Wed Dec 14 2016 19:48:43 GMT+0800 (DST)] DEBUG POST /users/login

[Wed Dec 14 2016 19:48:54 GMT+0800 (DST)] INFO Websocket URL: wss://myserver.org:443/api/v3/users/websocket
[Wed Dec 14 2016 19:48:54 GMT+0800 (DST)] INFO Logged in as user "hubot" but not connected yet.
[Wed Dec 14 2016 19:48:54 GMT+0800 (DST)] DEBUG GET /users/initial_load
[Wed Dec 14 2016 19:49:05 GMT+0800 (DST)] DEBUG Found 1 teams.
[Wed Dec 14 2016 19:49:16 GMT+0800 (DST)] DEBUG Testing myteam == myteam
[Wed Dec 14 2016 19:49:16 GMT+0800 (DST)] DEBUG Found team! tauuaunahbg9ppichcqeh77gko
[Wed Dec 14 2016 19:49:16 GMT+0800 (DST)] DEBUG GET /teams/tauuaunahbg9ppichcqeh77gko/users/0/1000
[Wed Dec 14 2016 19:49:16 GMT+0800 (DST)] DEBUG GET /teams/tauuaunahbg9ppichcqeh77gko/channels/
[Wed Dec 14 2016 19:49:16 GMT+0800 (DST)] INFO Connecting...
[Wed Dec 14 2016 19:49:22 GMT+0800 (DST)] INFO Connected to Mattermost.
[Wed Dec 14 2016 19:49:22 GMT+0800 (DST)] INFO Starting pinger...
[Wed Dec 14 2016 19:49:23 GMT+0800 (DST)] INFO Mattermost server: 3.4.0.3.4.0.d8ef17d8078e1051eb91f9b08217891d

[Wed Dec 14 2016 19:49:24 GMT+0800 (DST)] ERROR Failed to load profiles from server.
[Wed Dec 14 2016 19:49:24 GMT+0800 (DST)] INFO Error: [object Object]
[Wed Dec 14 2016 19:49:52 GMT+0800 (DST)] INFO ping
[Wed Dec 14 2016 19:49:52 GMT+0800 (DST)] INFO ACK ping

[Wed Dec 14 2016 19:50:06 GMT+0800 (DST)] ERROR TypeError: Cannot set property 'dm_channel_id' of undefined
  at Matteruser.message (/home/nclarke/repos/hubot/node_modules/hubot-matteruser/src/matteruser.coffee:138:11, <js>:213:31)
  at Client.<anonymous> (/home/nclarke/repos/hubot/node_modules/hubot-matteruser/src/matteruser.coffee:1:1, <js>:3:61)
  at emitOne (events.js:96:13)
  at Client.emit (events.js:188:7)
  at Client.onMessage (/home/nclarke/repos/hubot/node_modules/mattermost-client/src/client.coffee:210:17, <js>:277:23)
  at WebSocket.<anonymous> (/home/nclarke/repos/hubot/node_modules/mattermost-client/src/client.coffee:157:13, <js>:216:22)
  at emitTwo (events.js:106:13)
  at WebSocket.emit (events.js:191:7)
  at Receiver.ontext (/home/nclarke/repos/hubot/node_modules/ws/lib/WebSocket.js:841:10)
  at /home/nclarke/repos/hubot/node_modules/ws/lib/Receiver.js:536:18
  at Receiver.applyExtensions (/home/nclarke/repos/hubot/node_modules/ws/lib/Receiver.js:371:5)
  at /home/nclarke/repos/hubot/node_modules/ws/lib/Receiver.js:508:14
  at Receiver.flush (/home/nclarke/repos/hubot/node_modules/ws/lib/Receiver.js:347:3)
  at Receiver.finish (/home/nclarke/repos/hubot/node_modules/ws/lib/Receiver.js:541:12)
  at Receiver.expectHandler (/home/nclarke/repos/hubot/node_modules/ws/lib/Receiver.js:499:31)
  at Receiver.add (/home/nclarke/repos/hubot/node_modules/ws/lib/Receiver.js:103:24)
  at TLSSocket.realHandler (/home/nclarke/repos/hubot/node_modules/ws/lib/WebSocket.js:825:20)
  at emitOne (events.js:96:13)
  at TLSSocket.emit (events.js:188:7)
  at readableAddChunk (_stream_readable.js:176:18)
  at TLSSocket.Readable.push (_stream_readable.js:134:10)
  at TLSWrap.onread (net.js:548:20)

[nickolasclarke]

turns out we are mattermost server 3.4. I thought we were on 3.5. I'm putting in a request to have the server upgraded to the latest version, and if this is still an issue, I'll let you know.

[loafoe]

@nickolasclarke ok, keep us posted. thx for the feedback!

[elsifaka]

I have mattermost 3.5.1, hubot 2.19.0, mattermost-client 3.5.1 and hubot-matteruser 3.5.1 and saw the same issue.
But only when an user from a different team send a DM to the bot. everything works fine in group channels.
The bot has been invited to all teams, but robot brain only has data for the users of the group set with MATTERMOST_GROUP.

[loafoe]

@elsifaka ah, interesting! Indeed the bot only loads one single group. I think we could add support for multiple groups in a future release.

@nickolasclarke do you also have multiple groups on your Mattermost server?

[nickolasclarke]

@loafoe nope. Also, forgot to update this. Upgrading indeed fixed the issue.