[Question, bug] Bot framework fails to save state to Doc DB in Teams 1:1 conversation (and errors dialogue) about botbuilder-v3

[Eli2590]

@mdrichardson Did not encounter with the issue again. Thanks

[mdrichardson]

@Eli2590 Can you provide Conversation IDs for when the error appears or appId and timestamps? The stack trace of the error will help, as well.

I think I mentioned before we're only doing security bug-fixes in V3, but I can look to make sure there isn't something going on on the service side.

[Eli2590]

@mdrichardson Here are the Conversation IDs

stack trace:
Caught unhandled exception. CancellationRequest = False.: at PostAsync in C:\source\Src\Tools\KusBot\Common\CustomPostToUser.cs: line 43

---

Message: {"Errors":["The input name is invalid. Ensure to provide a unique non-empty string less than '255' characters."]}
ActivityId: bcbb6c11-0ccd-4ebc-ac6c-f20d3c4fdab6, Request URI: /apps/2c77ff9f-6270-4ef5-9744-6cc65ce3cbc6/services/d5d35d6b-3e81-43cf-8162-bebae5951a60/partitions/0cd620c7-8883-4ce3-85ab-953198b18273/replicas/132327472190364493p/, RequestStats:
RequestStartTime: 2020-05-11T12:45:34.1858975Z, RequestEndTime: 2020-05-11T12:45:34.1858975Z, Number of regions attempted:1
ResponseTime: 2020-05-11T12:45:34.1858975Z, StoreResult: StorePhysicalAddress: rntbd://byaprdapp05-docdb-2.documents.azure.com:14059/apps/2c77ff9f-6270-4ef5-9744-6cc65ce3cbc6/services/d5d35d6b-3e81-43cf-8162-bebae5951a60/partitions/0cd620c7-8883-4ce3-85ab-953198b18273/replicas/132327472190364493p/, LSN: 1661295, GlobalCommittedLsn: 1661295, PartitionKeyRangeId: 0, IsValid: True, StatusCode: 400, SubStatusCode: 0, RequestCharge: 2.38, ItemLSN: -1, SessionToken: 1661295, UsingLocalLSN: False, TransportException: null, ResourceType: Document, OperationType: Upsert
, SDK: Microsoft.Azure.Documents.Common/2.10.0
System.Web.HttpException (0x80004005): Message: {"Errors":["The input name is invalid. Ensure to provide a unique non-empty string less than '255' characters."]}
ActivityId: bcbb6c11-0ccd-4ebc-ac6c-f20d3c4fdab6, Request URI: /apps/2c77ff9f-6270-4ef5-9744-6cc65ce3cbc6/services/d5d35d6b-3e81-43cf-8162-bebae5951a60/partitions/0cd620c7-8883-4ce3-85ab-953198b18273/replicas/132327472190364493p/, RequestStats:
RequestStartTime: 2020-05-11T12:45:34.1858975Z, RequestEndTime: 2020-05-11T12:45:34.1858975Z, Number of regions attempted:1
ResponseTime: 2020-05-11T12:45:34.1858975Z, StoreResult: StorePhysicalAddress: rntbd://byaprdapp05-docdb-2.documents.azure.com:14059/apps/2c77ff9f-6270-4ef5-9744-6cc65ce3cbc6/services/d5d35d6b-3e81-43cf-8162-bebae5951a60/partitions/0cd620c7-8883-4ce3-85ab-953198b18273/replicas/132327472190364493p/, LSN: 1661295, GlobalCommittedLsn: 1661295, PartitionKeyRangeId: 0, IsValid: True, StatusCode: 400, SubStatusCode: 0, RequestCharge: 2.38, ItemLSN: -1, SessionToken: 1661295, UsingLocalLSN: False, TransportException: null, ResourceType: Document, OperationType: Upsert
, SDK: Microsoft.Azure.Documents.Common/2.10.0 ---> Microsoft.Azure.Documents.DocumentClientException: Message: {"Errors":["The input name is invalid. Ensure to provide a unique non-empty string less than '255' characters."]}
ActivityId: bcbb6c11-0ccd-4ebc-ac6c-f20d3c4fdab6, Request URI: /apps/2c77ff9f-6270-4ef5-9744-6cc65ce3cbc6/services/d5d35d6b-3e81-43cf-8162-bebae5951a60/partitions/0cd620c7-8883-4ce3-85ab-953198b18273/replicas/132327472190364493p/, RequestStats:
RequestStartTime: 2020-05-11T12:45:34.1858975Z, RequestEndTime: 2020-05-11T12:45:34.1858975Z, Number of regions attempted:1
ResponseTime: 2020-05-11T12:45:34.1858975Z, StoreResult: StorePhysicalAddress: rntbd://byaprdapp05-docdb-2.documents.azure.com:14059/apps/2c77ff9f-6270-4ef5-9744-6cc65ce3cbc6/services/d5d35d6b-3e81-43cf-8162-bebae5951a60/partitions/0cd620c7-8883-4ce3-85ab-953198b18273/replicas/132327472190364493p/, LSN: 1661295, GlobalCommittedLsn: 1661295, PartitionKeyRangeId: 0, IsValid: True, StatusCode: 400, SubStatusCode: 0, RequestCharge: 2.38, ItemLSN: -1, SessionToken: 1661295, UsingLocalLSN: False, TransportException: null, ResourceType: Document, OperationType: Upsert
, SDK: Microsoft.Azure.Documents.Common/2.10.0
at Microsoft.Azure.Documents.Client.ClientExtensions.d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Azure.Documents.GatewayStoreModel.<>c__DisplayClass10.<b__f>d__12.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Azure.Documents.BackoffRetryUtility1.<>c__DisplayClass2.<<ExecuteAsync>b__0>d__4.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Azure.Documents.BackoffRetryUtility1.d__1b.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.Azure.Documents.BackoffRetryUtility1.<ExecuteRetry>d__1b.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Azure.Documents.BackoffRetryUtility1.d__a.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Azure.Documents.GatewayStoreModel.d__1f.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Azure.Documents.GatewayStoreModel.d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Azure.Documents.Client.DocumentClient.d__31c.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Azure.Documents.Client.DocumentClient.d__264.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Azure.Documents.BackoffRetryUtility1.<>c__DisplayClass2.<<ExecuteAsync>b__0>d__4.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Azure.Documents.BackoffRetryUtility1.d__1b.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.Azure.Documents.BackoffRetryUtility1.<ExecuteRetry>d__1b.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Azure.Documents.BackoffRetryUtility1.d__a.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Azure.Documents.Client.DocumentClient.d__25d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Bot.Builder.Azure.DocumentDbBotDataStore.<Microsoft-Bot-Builder-Dialogs-Internals-IBotDataStore-SaveAsync>d__7.MoveNext()
at Microsoft.Bot.Builder.Azure.DocumentDbBotDataStore.<Microsoft-Bot-Builder-Dialogs-Internals-IBotDataStore-SaveAsync>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Bot.Builder.Dialogs.Internals.CachingBotDataStore.d__10.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Bot.Builder.Dialogs.Internals.CachingBotDataStore.<Microsoft-Bot-Builder-Dialogs-Internals-IBotDataStore-FlushAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Bot.Builder.Dialogs.Internals.BotDataBase`1.d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Bot.Builder.Dialogs.Internals.DialogTaskManagerBotDataLoader.d__12.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Bot.Builder.Dialogs.Internals.PersistentDialogTask.d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Bot.Builder.Dialogs.Internals.ExceptionTranslationDialogTask.d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Bot.Builder.Dialogs.Internals.SerializeByConversation.d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at KusBot.Common.CustomPostToUser.d__3.MoveNext() in C:\source\Src\Tools\KusBot\Common\CustomPostToUser.cs:line 38

[mdrichardson]

@Eli2590 Thank you. I'll start looking on the backend. Can you please copy/paste your packages.config as well as your CustomPostToUser.cs?

I see the error: "Errors":["The input name is invalid. Ensure to provide a unique non-empty string less than '255' characters."]}. Are you using a custom storage adapter? If so, please include that as well.

[cleemullins]

Note: The v3.30 SDK doesn't really support DocDB or Teams.

[EricDahlvang]

@cleemullins technically v3.30 does support DocumentDb/CosmosDb and Teams

I believe this was added specifically due to the older docdb key length restrictions, and Teams long conversation.ids:
https://github.com/microsoft/BotBuilder-V3/blob/master/Azure/CSharp/Library/Microsoft.Bot.Builder.Azure/DocumentDbBotDataStore.cs#L306

        private static string TruncateEntityKey(string entityKey)
        {
            if (entityKey.Length > MAX_KEY_LENGTH)
            {
                var hash = entityKey.GetHashCode().ToString("x");
                entityKey = entityKey.Substring(0, MAX_KEY_LENGTH - hash.Length) + hash;
            }

            return entityKey;
        }

And this package has been around for a few years:
https://www.nuget.org/packages/Microsoft.Bot.Connector.Teams/0.10.0

Nonetheless, these are all deprecated and unsupported libraries.

[Eli2590]

@EricDahlvang Thanks a lot. I'll try to update the packages

[mdrichardson]

@Eli2590 Any luck?