Comments (12)
Thinking of it, asking a developer to go to the devhub is of limited use anyway. All they would see is that the add-on is still pending, without further info. This pull-behavior where the developer has to proactively check for status updates recurringly, isn't very efficient or satisfying. Instead, we point to the push-behavior where AMO sends an email when there is an update on the status.
Maybe it would be better to say something like:
"Signing is still pending, you will receive an email once there is an update on the status of your submission."
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Can we use something more general like:
"Signing is still pending, please check the status at addons.mozilla.org/developers later."
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Can we use something more general like:
"Signing is still pending, please check the status at addons.mozilla.org/developers later."
+1
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What's a good time frame to suggest for later?
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Technically, it could be any time after the user reads the message. Maybe we could remove "later" and point users to the DevHub:
Signing is still pending, please check the status at addons.mozilla.org/developers.
from sign-addon.
We could remove "later". The intent for having that was to try and avoid a developer going to devhub right away, which wouldn't be helpful since nothing would have happened to the status in such a short time-frame.
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LGTM, thanks @wagnerand Can we include "you will receive an email from nobody[@]mozilla[dot]org once there is a status update..." so they know what to look for?
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LGTM, thanks @theone. Can we include "you will receive an email from nobody[@]mozilla[dot]org once there is a status update..." so they know what to look for?
s/theone/@wagnerand
Is the email address really useful, though?
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Not sure if the address is useful and even more unclear if it's really used in all cases, for example some of the emails I get come from [email protected] via email-od.com. It might also depend on which email it is (e.g. triggered by a review vs auto-approval vs signing delay).
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Hm, maybe not. But sometimes that email gets filtered into a Spam folder and I'd like to encourage people to look for it before reaching out to us.
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Can we agree on a final copy please?
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Final copy is:
Signing is still pending, you will receive an email once there is an update on the status of your submission. If you donβt see the email within 24 hours, please check your Spam folder.
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Related Issues (20)
- Use Jest timer mocks HOT 1
- Release new version HOT 3
- Source code submission HOT 7
- Port travis deploy config to dpl v2
- Cannot import signAddon directly in ES modules on nodejs
- Dependency Dashboard
- Travis CI free usage ends Dec 3; mozilla repos should switch to other CI platforms HOT 1
- Make progress bar optional HOT 24
- Use new Codecov Uploader
- Review npm deprecation warnings HOT 3
- Use `got` instead of `request` HOT 4
- Handle `Signing is still pending` better HOT 1
- Update CircleCI docker images
- run CI on node16
- test fails under WSL
- Switch to ES modules
- Expose version in `User-Agent` header when querying the AMO API HOT 3
- Please use Dependabot instead of Renovate
- web-ext sign incorrectly specifies a 24 hour timeframe HOT 1
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