Spreadsheet changes not save about snap-documentserver

[ShockwaveNN]

Hi, is this error happen for any spreadsheet file?

[spardahk]

Yes, even I add a new blank Spreadsheet in Nextcloud. The changes are not saved.
I found that the output.xlsx in the file cache is the original file, while the final copy is found for for Document and Presentation.
I missed the last line in the error. There is error = -86.

[2020-01-10T09:35:29.731] [ERROR] nodeJS - stdout (id=1184055309_1564):
[2020-01-10T09:35:29.731] [ERROR] nodeJS - stderr (id=1184055309_1564):change_code: Ma.KRd(z,Ea.TP,Ea.$ba,Ea.V4,Ea.t2b,Ea.G7)}AscFonts.hV=!1;c=this.jVa();a.Asc.editor.r3a(c,function(){if(e.FO.wk.YA)for(var a in y)if(vc(y[a])&&vc(y[a].Bg)&&vc(y[a].Bg.controller)){var c=y[a].Bg.m8e();c&&(c.Ua&&AscCommon.Rd.u5(c.Ua),c.xa&&AscCommon.Rd.u5(c.xa),c.ya&&AscCommon.Rd.u5(c.ya));y[a].Bg.Rdf()}Qe.c0b=!0;Qe.G_b=!0;Ma.pcd(null,z,!1);pb.Gt();e.FT=!1;e.jFc=e.V8a();null!=d&&d()})}else null!=d&&d()};Ua.prototype.FIf=function(c,d,e){if(null!=d){this.FT=!0;if(null==c){c=a.Asc.editor.ud.oba;for(var h in c)vc(c[h])&&
change: Uncaught TypeError: Cannot read property 'oba' of null
DoctRenderer:<result><error index="-2" /></result>

[2020-01-10T09:35:29.731] [ERROR] nodeJS - ExitCode (code=86;signal=null;error:-86;id=1184055309_1564)

Besides, I tried setting production.json to DEBUG. No additional details are shown.

{
        "appenders": {
                "default": {
                        "type": "console",
                        "layout": {
                                "type": "pattern",
                                "pattern": "[%d] [%p] %c - %.10000m"
                        }
                }
        },
        "categories": {
                "default": { "appenders": [ "default" ], "level": "DEBUG" }
        }
}

[ShockwaveNN]

Am I right that DocumentServer instlled via snap?
Could you try to install documentserver via Docker and see if problem exists?

[spardahk]

I tried installing it in docker, and spreadsheet can be saved now.
Bot sure if there is any problem with the snap image?

[ShockwaveNN]

@spardahk Seems so, I move issue to snap repo

[akoyaxd]

Hey, I have the exact same issue!

I tested:
latest/stable | 5.4.0 | 23 October 2019
latest/edge | 5.4.2 | 17 January 2020

Direct install: There wasn't any problem with saving spreadsheets there.

I think is is quite critical, since there is no sign of a Problem, until you close you Document and realize that all your changes are lost.

[CacheMinimal]

I have the same issue on Ubuntu 18.04 LTS server running 5.4.0 stable snap. The only possibly related log entries I can find are:

Feb  7 19:07:49 woody kernel: [873308.685265] audit: type=1400 audit(1581102469.677:466): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/usr/lib/x86_64-linux-gnu/libstdc++.so.6.0.25" pid=32104 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:07:49 woody kernel: [873308.685272] audit: type=1400 audit(1581102469.677:467): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/usr/lib/x86_64-linux-gnu/libstdc++.so.6.0.25" pid=32104 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:07:49 woody kernel: [873308.685743] audit: type=1400 audit(1581102469.677:468): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/lib/x86_64-linux-gnu/libgcc_s.so.1" pid=32104 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:07:49 woody kernel: [873308.685750] audit: type=1400 audit(1581102469.677:469): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/lib/x86_64-linux-gnu/libgcc_s.so.1" pid=32104 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:08:29 woody kernel: [873348.430827] audit: type=1400 audit(1581102509.424:470): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/usr/lib/x86_64-linux-gnu/libstdc++.so.6.0.25" pid=32232 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:08:29 woody kernel: [873348.430832] audit: type=1400 audit(1581102509.424:471): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/usr/lib/x86_64-linux-gnu/libstdc++.so.6.0.25" pid=32232 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:08:29 woody kernel: [873348.431292] audit: type=1400 audit(1581102509.424:472): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/lib/x86_64-linux-gnu/libgcc_s.so.1" pid=32232 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:08:29 woody kernel: [873348.431296] audit: type=1400 audit(1581102509.424:473): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/lib/x86_64-linux-gnu/libgcc_s.so.1" pid=32232 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:15:15 woody kernel: [873754.851171] audit: type=1400 audit(1581102915.833:474): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/usr/lib/x86_64-linux-gnu/libstdc++.so.6.0.25" pid=582 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:15:15 woody kernel: [873754.851185] audit: type=1400 audit(1581102915.833:475): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/usr/lib/x86_64-linux-gnu/libstdc++.so.6.0.25" pid=582 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:15:15 woody kernel: [873754.851551] audit: type=1400 audit(1581102915.833:476): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/lib/x86_64-linux-gnu/libgcc_s.so.1" pid=582 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:15:15 woody kernel: [873754.851573] audit: type=1400 audit(1581102915.833:477): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/lib/x86_64-linux-gnu/libgcc_s.so.1" pid=582 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0

[akoyaxd]

I have the same issue on Ubuntu 18.04 LTS server running 5.4.0 stable snap. The only possibly related log entries I can find are:

Feb  7 19:07:49 woody kernel: [873308.685265] audit: type=1400 audit(1581102469.677:466): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/usr/lib/x86_64-linux-gnu/libstdc++.so.6.0.25" pid=32104 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:07:49 woody kernel: [873308.685272] audit: type=1400 audit(1581102469.677:467): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/usr/lib/x86_64-linux-gnu/libstdc++.so.6.0.25" pid=32104 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:07:49 woody kernel: [873308.685743] audit: type=1400 audit(1581102469.677:468): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/lib/x86_64-linux-gnu/libgcc_s.so.1" pid=32104 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:07:49 woody kernel: [873308.685750] audit: type=1400 audit(1581102469.677:469): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/lib/x86_64-linux-gnu/libgcc_s.so.1" pid=32104 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:08:29 woody kernel: [873348.430827] audit: type=1400 audit(1581102509.424:470): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/usr/lib/x86_64-linux-gnu/libstdc++.so.6.0.25" pid=32232 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:08:29 woody kernel: [873348.430832] audit: type=1400 audit(1581102509.424:471): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/usr/lib/x86_64-linux-gnu/libstdc++.so.6.0.25" pid=32232 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:08:29 woody kernel: [873348.431292] audit: type=1400 audit(1581102509.424:472): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/lib/x86_64-linux-gnu/libgcc_s.so.1" pid=32232 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:08:29 woody kernel: [873348.431296] audit: type=1400 audit(1581102509.424:473): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/lib/x86_64-linux-gnu/libgcc_s.so.1" pid=32232 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:15:15 woody kernel: [873754.851171] audit: type=1400 audit(1581102915.833:474): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/usr/lib/x86_64-linux-gnu/libstdc++.so.6.0.25" pid=582 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:15:15 woody kernel: [873754.851185] audit: type=1400 audit(1581102915.833:475): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/usr/lib/x86_64-linux-gnu/libstdc++.so.6.0.25" pid=582 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:15:15 woody kernel: [873754.851551] audit: type=1400 audit(1581102915.833:476): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/lib/x86_64-linux-gnu/libgcc_s.so.1" pid=582 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Feb  7 19:15:15 woody kernel: [873754.851573] audit: type=1400 audit(1581102915.833:477): apparmor="DENIED" operation="open" profile="snap.onlyoffice-ds.documentserver" name="/snap/core18/1668/lib/x86_64-linux-gnu/libgcc_s.so.1" pid=582 comm="x2t" requested_mask="r" denied_mask="r" fsuid=0 ouid=0

I am having the same log entries. Did you try the edge Version? (5.4.2)
On that Version they disappear. But Spreadcheats still don't get saved.

[CacheMinimal]

I am having the same log entries. Did you try the edge Version? (5.4.2)
On that Version they disappear. But Spreadcheats still don't get saved.

Afraid I didn't try the edge version as others had previously indicated no improvement. I've defected to the Docker image for now and everything works just beautifully on Ubuntu 18.04 LTS server.