Comments (12)
@misohouse to help you out, can you provide us with:
- capabilities associated with each role
- marking associated with each group
- organisation associated with each user (to which organisation they belong)
- if you have set a platform organisation (visible in setting/security/policies)
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Here is information about role and group.
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[1] Administrator Role
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[2] Default Role
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[3] External Role
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[4] External account information
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[5] Administrator account information
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If you need more information, I'll add it.
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Can you provide the allowed marking fro your groups?
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@nino-filigran
Sure, here it is.
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[6] Administrator Groups
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[7] Default Groups
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[8] External Groups
from opencti.
To recap my understanding, users of external group (first screenshot on the right in your ticket) see less info than users from default/admin (first screenshot on the left).
Based on your responses and screenshots, the reason is simple: your external group have less marking than your default admin (in the "allowed markings"). They cannot see anything above TLP:AMBER, which is the reason you have some discrepencies.
from opencti.
If you're right, shouldn't we rather see less information in the External account?
If you look at the screenshot I posted at the very beginning, it actually shows less information in the Administrator account (the dashboard shows no data).
Note that most data is currently written as TLP:GREEN and TLP:CLEAR.
Am I misunderstanding something?
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You're completly right, sorry about this, I've mixed up your dashboards and focused on the numbers widgets. I'll keep investigating!
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@misohouse sorry for not following up this earlier. Do you still encounter the issue?
from opencti.
Hi, I'm still experiencing the same issue and waiting for a solution.
from opencti.
@misohouse we're still trying to understand what could be the issue, however, we struggle with this since we're not able to reproduce at all your situation. I guess since then you've upgraded to most recent version, right? And tried to clear your local storage?
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Hi @misohouse when you have empty widget with your administrator do you have any log ? Could you provide a support package after accessing the dashboard with your admin ?
from opencti.
@misohouse we're still trying to understand what could be the issue, however, we struggle with this since we're not able to reproduce at all your situation. I guess since then you've upgraded to most recent version, right? And tried to clear your local storage?
Yes I am currently using the latest version, and the local storage is not being cleared because it has existing data.
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