when i use NCS2, error: NC_DEVICE_NOT_FOUND about open_model_zoo

[snosov1]

@avbelova Anna, can you, please, help out?

[avbelova]

Hi @kevinchen1223,
Make sure you passed additional steps to set up the stick:
Linux - https://docs.openvinotoolkit.org/2018_R5/_docs_install_guides_installing_openvino_linux.html#Movidius-steps
Windows - https://docs.openvinotoolkit.org/2018_R5/_docs_install_guides_installing_openvino_windows.html#usb-myriad

[snosov1]

Let's assume this is closed. Please, reopen if still relevant.

[sudheersure]

Hi @snosov1

I followed the same process by using the below link.
https://docs.openvinotoolkit.org/R5/_docs_install_guides_installing_openvino_windows.html#usb-myriad
But still, I am getting the same issue like "[ ERROR ] Can not init USB device: NC_DEVICE_NOT_FOUND"

My host machine was Mac, In that Mac, I installed Virtual Box and running all the process.
I was running this on Virtual Box windows Machine
These are the below spec I am using:
Virtual Box version: 6.04
Virtual Box Extension Pack : Oracle_VM_VirtualBox_Extension_Pack-6.0.4.vbox-extpack
Windows ISO File: Win10_1809Oct_English_x64.iso from official Microsoft site
Stick: Neural compute stick2

Any suggestions?

[alalek]

Mac
Virtual Box

I believe this configuration is not supported.

• USB device pass-through into VM doesn't work properly (NCS2 device has been "re-connected" several times, so VirtualBox VM lost it)
• you can try to pass-through whole USB controller into VM, but probably it is not supported on Mac host with VirtualBox.