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mod avatar mod commented on August 28, 2024

The problem is that before removing a feature we need to have the alternative ready.
Eventually a 3rd party solution with OAuth support.
There is also Rails Help desks systems or Redmine too.

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yivo avatar yivo commented on August 28, 2024

@mod I think peatio customers will be happy with just simple support by the email. The current ticketing system is so poor (it allows only to send messages, that's all). Most of companies deploy their own website for support as they love it.

BTW I think we will remove this feature in all cases since peatio is not a place for tickets. The question is when. Will we wait alternatives or start the work right now?

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yivo avatar yivo commented on August 28, 2024

We will need to remove gem for it also, check #40

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dmk avatar dmk commented on August 28, 2024

@mod we can use RocketChat's livechat 😄

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yivo avatar yivo commented on August 28, 2024

Progress in #222.

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yivo avatar yivo commented on August 28, 2024

Closed via #222.

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