Error on attempted iOS install about mobile-ios

[patricksan]

Hi @ezramoore, I'm investigating your problem.
Thanks.

[patricksan]

Just re-test the installation via TestFlight.
Next release should be okay.

[ezramoore]

The problem remains with version 2.0.

[patricksan]

Just re-send another build to you.

Please, give a try.

Thanks,
Patrick

[ezramoore]

Still not working. Problem could be on my end, I imagine you have other users using iOS5?

Thanks for your hard work!
Ezra

On Oct 19, 2011, at 3:24 PM, Patrick Santana wrote:

Just re-send another build to you.

Please, give a try.

Thanks,
Patrick

Reply to this email directly or view it on GitHub:
https://github.com/openphoto/mobile-ios/issues/29#issuecomment-2462205

[patricksan]

:-( I will try another things….

[patricksan]

@ezramoore, I received an email from TestFlight, could you try to do that:

Message from TestFlight:
From: dan kuba
Subject: Unable to Download Application

Patrick,

It would help a ton if you could get us a console log from at least one of the devices where the install fails (more if you can), as well as a link to the Build Report page for the build you're having this problem with. Here's how to get the console log:

1.  Download iPhone Configuration Utility (http://support.apple.com/kb/dl851)
2.  Open iPhone Configuration Utility
3.  Connect Device
4.  Clear console logs
5.  Open the install email, touch install
6.  After the unable to download occurs, save the crash log and send it to us

You can find the Build Report by clicking on 'Reports' underneath the build you're experiencing this with.

Thanks,

Dan

---

Usually we see messages from profiled or installd in the logs for failed installations.

If it isn't - can you clear the log on the device, then go from "open email" or "open webclip" to "get failed to install message", save that log, and send it in?

[ezramoore]

Absolutely, I will do this tomorrow.

Have a good night!

Ezra

On Oct 22, 2011, at 12:09 AM, Patrick Santana wrote:

@ezramoore, I received an email from TestFlight, could you try to do that:

Message from TestFlight:
From: dan kuba
Subject: Unable to Download Application

Patrick,

It would help a ton if you could get us a console log from at least one of the devices where the install fails (more if you can), as well as a link to the Build Report page for the build you're having this problem with. Here's how to get the console log:

1. Download iPhone Configuration Utility (http://support.apple.com/kb/dl851)
2. Open iPhone Configuration Utility
3. Connect Device
4. Clear console logs
5. Open the install email, touch install
6. After the unable to download occurs, save the crash log and send it to us

You can find the Build Report by clicking on 'Reports' underneath the build you're experiencing this with.

Thanks,

Dan

---

Usually we see messages from profiled or installd in the logs for failed installations.

If it isn't - can you clear the log on the device, then go from "open email" or "open webclip" to "get failed to install message", save that log, and send it in?

Reply to this email directly or view it on GitHub:
https://github.com/openphoto/mobile-ios/issues/29#issuecomment-2488751

[patricksan]

Excellent!! Thanks a lot
Have a nice evening …. for me good morning (9:00am) :-)

[ezramoore]

Here is my crash log:

Oct 22 20:15:34 Ezra-Moores-iPhone wifid[30] : WiFi:[341032534.101334]: Client itunesstored is background application

Oct 22 20:16:13 Ezra-Moores-iPhone installd[634] : unable to create directory for provisioning profiles: Permission denied

Oct 22 20:16:13 Ezra-Moores-iPhone installd[634] : 2ffae000 install_embedded_profile: Could not install embedded profile: 49165

Oct 22 20:16:13 Ezra-Moores-iPhone installd[634] : 2ffae000 verify_signer_identity: Could not copy validate signature: -402620395

Oct 22 20:16:13 Ezra-Moores-iPhone installd[634] : 2ffae000 preflight_application_install: Could not verify executable at /var/tmp/install_staging.RHHNh5/foo_extracted/Payload/OpenPhoto.app

Oct 22 20:16:13 Ezra-Moores-iPhone com.apple.itunesstored[632] : MobileInstallationInstall: failed with -1

Oct 22 20:16:13 Ezra-Moores-iPhone installd[634] : 2ffae000 install_application: Could not preflight application install

Oct 22 20:16:14 Ezra-Moores-iPhone installd[634] : 2ffae000 handle_install: API failed

Oct 22 20:16:14 Ezra-Moores-iPhone installd[634] : 2ffae000 send_message: failed to send mach message of 71 bytes: 10000003

Oct 22 20:16:14 Ezra-Moores-iPhone installd[634] : 2ffae000 send_error: Could not send error response to client

On Oct 22, 2011, at 12:15 AM, Patrick Santana wrote:

Excellent!! Thanks a lot
Have a nice evening …. for me good morning (9:00am) :-)

Reply to this email directly or view it on GitHub:
https://github.com/openphoto/mobile-ios/issues/29#issuecomment-2488766

[patricksan]

Excellent!
I sent to TestFlight support.

Thanks

[patricksan]

@ezramoore,

Question from TestFlight:

// Add your reply above here

From: Luke Hutscal
Subject: Unable to Download Application

Hi Patrick,

Are these users on iOS 5? If they are - when they upgraded, did they restore from an existing backup of their device?

Luke

---

Could you give me these details?

[patricksan]

@ezramoore, TestFlight identified a problem in the iOS5 for provisioning. They are working on that.

[ezramoore]

I did restore from a backup. Shall I try a fresh restore or sit tight
while they fix provisioning?

Thanks,

Ezra

Sent from my iPhone

On Oct 25, 2011, at 2:28 PM, Patrick Santana
[email protected]
wrote:

@ezramoore,

Question from TestFlight:

// Add your reply above here

From: Luke Hutscal
Subject: Unable to Download Application

Hi Patrick,

Are these users on iOS 5? If they are - when they upgraded, did they restore from an existing backup of their device?

Luke

---

Could you give me these details?

Reply to this email directly or view it on GitHub:
https://github.com/openphoto/mobile-ios/issues/29#issuecomment-2523345

[patricksan]

I'm talking with them, but it may have a solution to install the app via iTunes.

I'm checking...

[patricksan]

@ezramoore, could you try to install via iTunes, please?

The package is here: http://dl.dropbox.com/u/138224/SpecialOpenPhoto.ipa

[ezramoore]

Giving it a shot now.

On Oct 26, 2011, at 2:43 PM, Patrick Santana wrote:

@ezramoore, could you try to install via iTunes, please?

The package is here: http://dl.dropbox.com/u/138224/SpecialOpenPhoto.ipa

Reply to this email directly or view it on GitHub:
https://github.com/openphoto/mobile-ios/issues/29#issuecomment-2536925

[ezramoore]

Failed, see picture.

[patricksan]

I don't see the image.

[ezramoore]

Weird, I sent it right from the photos app. Here it is again. Did this work?

Ezra

[patricksan]

I don't think so. :-(

You can send to my email: [email protected]

[patricksan]

Hi @ezramoore , I'm closing this issue.

[rbb-sukesh]

what happen next .. how you fix this problem ???????
i am getting same problem

[patricksan]

@rbb-sukesh what is your email at TestFlight?

[rbb-sukesh]

its [email protected]

[patricksan]

There is no user with this email on TestFlight.
Can you double check, please?

[rbb-sukesh]

sorry this is my testflight which i am using
[email protected]

but you can communicate with me on [email protected] this id

On Fri, Mar 30, 2012 at 5:15 PM, Patrick Santana <
[email protected]

wrote:

There is no user with this email on TestFlight.
Can you double check, please?

---

Reply to this email directly or view it on GitHub:
https://github.com/openphoto/mobile-ios/issues/29#issuecomment-4840902

Thanks & Regards,
Sukesh Jadhav
Mob No.: 9970291900

[patricksan]

I also don't find these emails.

[rbb-sukesh]

while login i use "[email protected]" Email id
i am not sure why they are not showing .

is there any thing with user name ????

[patricksan]

Do you see the project in your list of projects?

[rbb-sukesh]

In testflightapp -> Builds . I can see my project name and i can install it on my iPhone 4s but on client iPhone 4s it shows error

[patricksan]

You're saying that you have this problem in your project or on OpenPhoto project?

[rbb-sukesh]

its in my project

[patricksan]

Some tips:

• check if your customer mobile is using iCloud. It seems to have problems with it
• check if his device is correct set on Testflight

If it does not work, you can open a support ticket with TestFlight.

[rbb-sukesh]

Ok I will try patrick .
And get back to u

Sent from my iPhone

On 30-Mar-2012, at 6:06 PM, Patrick [email protected] wrote:

Some tips:

• check if your customer mobile is using iCloud. It seems to have problems with it
• check if his device is correct set on Testflight

If it does not work, you can open a support ticket with TestFlight.

---

Reply to this email directly or view it on GitHub:
https://github.com/openphoto/mobile-ios/issues/29#issuecomment-4841582