Comments (11)
Can you provide the actual error as well?
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from cobra.
Thanks for reporting @randy-lcs - the correct file is in the repo now.
from cobra.
from cobra.
can you email your AccessKey
to [email protected]? Then we can look deeper and see what happened.
from cobra.
@randy-lcs, please avoid sharing your AccessKey
in public forums - we prefer email for support issues where an AccessKey needs to be shared.
We've looked into it and from what we see in our system, there are three unique devices registered under your AccessKey. We can free up devices if this indeed is an error on our end, but first I just wanted to ask you a few questions:
- What platform are you running on? (I assume RPi3-64, but I just want to double-check)
- What OS and OS version are you running?
- Did you swap SD cards at all during your attempt to use Cobra?
- Did you reinstall or update your OS during your attempt to use Cobra?
- Were you rebooting the system frequently?
Thanks!
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from cobra.
from cobra.
Can you provide a link to the device that you are using (if it is publicly available)?. Unfortunately, it might be the case that we are unable to support your device, but we'd like to look into this further.
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from cobra.
Of course - please email [email protected] for further support. I'm going to close this issue since the original issue has been resolved and this new one is moving to email.
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