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Comments (11)

kenarsa avatar kenarsa commented on May 18, 2024

Can you provide the actual error as well?

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randy-lcs avatar randy-lcs commented on May 18, 2024

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laves avatar laves commented on May 18, 2024

Thanks for reporting @randy-lcs - the correct file is in the repo now.

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randy-lcs avatar randy-lcs commented on May 18, 2024

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kenarsa avatar kenarsa commented on May 18, 2024

can you email your AccessKey to [email protected]? Then we can look deeper and see what happened.

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laves avatar laves commented on May 18, 2024

@randy-lcs, please avoid sharing your AccessKey in public forums - we prefer email for support issues where an AccessKey needs to be shared.

We've looked into it and from what we see in our system, there are three unique devices registered under your AccessKey. We can free up devices if this indeed is an error on our end, but first I just wanted to ask you a few questions:

  • What platform are you running on? (I assume RPi3-64, but I just want to double-check)
  • What OS and OS version are you running?
  • Did you swap SD cards at all during your attempt to use Cobra?
  • Did you reinstall or update your OS during your attempt to use Cobra?
  • Were you rebooting the system frequently?

Thanks!

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randy-lcs avatar randy-lcs commented on May 18, 2024

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randy-lcs avatar randy-lcs commented on May 18, 2024

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laves avatar laves commented on May 18, 2024

Can you provide a link to the device that you are using (if it is publicly available)?. Unfortunately, it might be the case that we are unable to support your device, but we'd like to look into this further.

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randy-lcs avatar randy-lcs commented on May 18, 2024

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laves avatar laves commented on May 18, 2024

Of course - please email [email protected] for further support. I'm going to close this issue since the original issue has been resolved and this new one is moving to email.

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