Comments (4)
Did you happen to transfer servers between nodes after the backups were created?
If so the backups wouldn't have been transferred #2623
Outside of that, could you check that the backups are actually on the node? By default they are stored in /var/lib/pterodactyl/backups
.
from panel.
I didn't transfer the server between nodes.
Also, the backup files are located in /var/lib/pterodactyl/backups
. I'm also able to manually download the backup via the panel UI as well without issue, it just with the URL that is provided by the API is the issue.
from panel.
I decoded the token that i'm being given and it returns:
{
"iss": "https://xxxxxxxxxx.ca",
"aud": [
"https://gameserver01.xxxxxxxxxxxx.com:8080"
],
"jti": "3b43aba82ef940ca3406a34ae1e7c723",
"iat": 1702216350,
"nbf": 1702216050,
"exp": 1702217250,
"backup_uuid": "deba5f1f-0455-4def-a98b-660c48151594",
"server_uuid": "b1107111-8ef9-4536-8370-66c62abed9b7",
"user_uuid": "b7b235ed-0040-47bd-a35c-96425f0f9516",
"user_id": 1,
"unique_id": "uxgiWpVckx6osDbb"
}
The server uuid is correct, and the backup uuid exists
root@gameserver01:/var/lib/pterodactyl/backups# ls | grep deba5f1f-0455-4def-a98b-660c48151594
deba5f1f-0455-4def-a98b-660c48151594.tar.gz
So its weird that the api says it can't find the file, it also doesn't log any errors that i can find
from panel.
With the help of the debug logs and through trial and error i found out the download link is a one time use link. The message with the download link was being posted in discord by a bot, and as such discord was trying to load a preview which used up the one time link
from panel.
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from panel.