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matthewpi avatar matthewpi commented on May 11, 2024

Did you happen to transfer servers between nodes after the backups were created?

If so the backups wouldn't have been transferred #2623


Outside of that, could you check that the backups are actually on the node? By default they are stored in /var/lib/pterodactyl/backups.

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FireBall1725 avatar FireBall1725 commented on May 11, 2024

I didn't transfer the server between nodes.

Also, the backup files are located in /var/lib/pterodactyl/backups. I'm also able to manually download the backup via the panel UI as well without issue, it just with the URL that is provided by the API is the issue.

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FireBall1725 avatar FireBall1725 commented on May 11, 2024

I decoded the token that i'm being given and it returns:

{
  "iss": "https://xxxxxxxxxx.ca",
  "aud": [
    "https://gameserver01.xxxxxxxxxxxx.com:8080"
  ],
  "jti": "3b43aba82ef940ca3406a34ae1e7c723",
  "iat": 1702216350,
  "nbf": 1702216050,
  "exp": 1702217250,
  "backup_uuid": "deba5f1f-0455-4def-a98b-660c48151594",
  "server_uuid": "b1107111-8ef9-4536-8370-66c62abed9b7",
  "user_uuid": "b7b235ed-0040-47bd-a35c-96425f0f9516",
  "user_id": 1,
  "unique_id": "uxgiWpVckx6osDbb"
}

The server uuid is correct, and the backup uuid exists

root@gameserver01:/var/lib/pterodactyl/backups# ls | grep deba5f1f-0455-4def-a98b-660c48151594
deba5f1f-0455-4def-a98b-660c48151594.tar.gz

So its weird that the api says it can't find the file, it also doesn't log any errors that i can find

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FireBall1725 avatar FireBall1725 commented on May 11, 2024

With the help of the debug logs and through trial and error i found out the download link is a one time use link. The message with the download link was being posted in discord by a bot, and as such discord was trying to load a preview which used up the one time link

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