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ReneNulschDE avatar ReneNulschDE commented on June 19, 2024

Hi, this is an problem with HA-core. What is your system setup? HA finds hassio but can't get the information about hassio.

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WolfMu avatar WolfMu commented on June 19, 2024

Good morning, thank you for your fast response.

I guess you are right, because somehow at 1 AM (1-2 hours after my opened issue) the problem was solved without anything doing on my side and the integration is working again ;-) Actually I was hoping this issue is automatically solved in the last 1-2 weeks.

I observed over the last month, that the sensor.VIN_charging_power is often "nicht verfügbar" / not available. How can I provide you the dignaose information to you (because there is the VIN included) or other informations that you can take a look into?

I use Raspberry PI 4 8GB with raspberry OS and an supervised installtion in docker container. I know this approach is officially not supported, but it works now for years pretty well.

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ReneNulschDE avatar ReneNulschDE commented on June 19, 2024

Hi,

is charging power not available on startup or are the values not updated when you charge the car? Are the values available in the mb-mobile-app at the same time ?

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ReneNulschDE avatar ReneNulschDE commented on June 19, 2024

I have added a workaround for the HA system_info bug.

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WolfMu avatar WolfMu commented on June 19, 2024

Hi, the charging power is not available on startup of HA and also when I charge the car. The values are available in the mb-moblie-app at the same time. I observed it is not a internet connection problem of the car connectivity. I use the integration for around 2 month, and I observed only 2 times the sensor charging power was shown for maybe 1-2 hours (without any change on my side).

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ReneNulschDE avatar ReneNulschDE commented on June 19, 2024

Hi, OK - this is nothing that I can see with my cars or was reported on scale so far. Let us dive deeper if you want. To collect some more data do the following:

  1. Make sure your car is not connected to the charger.
  2. Activate the option "DEBUG ONLY: Enable save server messages to the messages folder" in the "Configure"-dialog of the component (under ha, settings, devices...)
  3. Restart HA
  4. Wait few minutes and connect your to a charger
  5. Check in your mb mobile app that the charging and charging power is reported
  6. Stop charging
  7. Deactivate the option "Debug" (see Point 2)
  8. Download the Diagnostic report (Ha, settings, devices..., click on three dots of the MB component and click on "Download diagnostics", save the file
  9. Compress a all files in the HA-config/custum_components/mbapi2020/messages into a zip
  10. send the file from P8 und P9 to [email protected]

then I can take a detailed look.

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ReneNulschDE avatar ReneNulschDE commented on June 19, 2024

Do you want to provide more feedback? Otherwise I'll close this issue.

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WolfMu avatar WolfMu commented on June 19, 2024

Sorry for the delay, it took a while to collect this information, because sometimes the value (mb power charging) was displayed and sometimes not (when I had not time to work on it). I send you the requested files and I hope this helps to find out the root cause. Let me know if you need further informations.

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