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Sitata Issue Tracking

This repository is used for issue tracking with Sitata's clients. No code is hosted in this repository. Refer to this page to log an issue for the Sitata development team to address.

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issue_tracking's Issues

Pixilated image on Galaxy Tab

Agreen pixilated correct symbol shows in the trip builder confirmations/complete screen.
This happens on the following:
Android
Galaxy Tab device
Lollipop.

Setting FixedTripDates causes app to crash on load

Setting FixedTripDates causes the app to crash on launch:

Here's what I see in my Output window in Visual Studio:

2017-09-13 15:49:33.281 TravelInsuredMobileCustomerAppiOS[33179:350706] Error loading stack trace data: The file “DFF05E28-79AF-452E-BEFD-31B16F2084B3” couldn’t be opened because there is no such file.
2017-09-13 15:49:33.281 TravelInsuredMobileCustomerAppiOS[33179:350742] Error loading stack trace data: The file “F13DC675-EB6D-4ADC-95BB-0569CA807FCA” couldn’t be opened because there is no such file.
2017-09-13 15:49:33.281 TravelInsuredMobileCustomerAppiOS[33179:350743] Error loading stack trace data: The file “04A60BE4-C173-4082-BFFA-EBD5261D940A” couldn’t be opened because there is no such file.
Loaded assembly: /Library/Frameworks/Xamarin.Interactive.framework/Versions/Current/Agents/iOS/Xamarin.Interactive.iOS.dll [External]
Loaded assembly: /Library/Frameworks/Xamarin.Interactive.framework/Versions/Current/Agents/iOS/Xamarin.Interactive.dll [External]
2017-09-13 15:49:33.837 TravelInsuredMobileCustomerAppiOS[33179:350673] -[STASDKController setFixedTripdates:]: unrecognized selector sent to instance 0x608000057ee0
[PLCrashReport] plframe_cursor_read_frame_ptr:86: Stack growing in wrong direction, terminating stack walk
[PLCrashReport] plcrash_writer_write_thread:1044: Terminated stack walking early: Corrupted frame
[PLCrashReport] plframe_cursor_read_frame_ptr:86: Stack growing in wrong direction, terminating stack walk
[PLCrashReport] plcrash_writer_write_thread:1044: Terminated stack walking early: Corrupted frame

Company Update trip not working

I tried to update trip 5989fdd638d0c3f38a4acc94 with
{"trip": {"start": "2017-08-12" } }
but the date remained unchanged ("2017-08-13").

Unable to delete sitata travelers with email address

We are sometimes getting a bad response from Sitata while syncing a traveler. When that happens we don't save traveler id and token. The problem is the traveler gets created on the Sitata end. Because we don't have the traveler id we have no way to delete the traveler on the Sitata end.

Activity spinner on small devices (vaccination etc)

Galaxy Express 3
Logged in and synced an active trip.
Went to the Sitata landing page.
Clicked the vaccination button.
Result: Page opens but an activity spinner starts and does not stop.
Note this did not happen on a Galaxy Tab device.

Logcat/GetProcessId Error Launching App On Android 4.4 KitKat

When error Couldn't connect to logcat, GetProcessId returned: 0 app manifest android:minSdkVersion="19" and Android project Min android setting is set to target to 4.4 api 19 kit kat get error Couldn't connect to logcat, GetProcessId returned: 0

Getting sync error when opening Trip Builder almost every other time

We are getting sync errors almost every other time when opening trip builder.
It usually opens the second time.

                // wait for trip and countries to be downloaded
                // (needed for launching sitata trip builder)
                var sitataGui = BaseApp.GetSitataGui();
                var success = sitataGui.Ctrlr.Jobs.Trips.Current.WaitForCompletion(10000 /*ms*/);
                success = success && sitataGui.Ctrlr.Jobs.Countries.List.WaitForCompletion(10000 /*ms*/);

                if (!success)
                {

#if DEBUG
Console.WriteLine(AppResource.MessageThirdPartyServicesSyncError);
#endif

                    Device.BeginInvokeOnMainThread(() =>
                    {
                        IsBusy = false;
                        DisplayAlert("Error", AppResource.MessageThirdPartyServicesSyncError, "OK");
                    });

                    return;
                }

Sitata.Droid v0.4.1-pre crashes upon clicking next on trip builder

Installed Sitata.Droid v1.0.0-rcl. There were no active trips. [Note: We will not allow users to create new trips manually but currently this is enabled].

Got the following crash error log when clicking next on a walk through post installation of new Sitata.Droid package.

09-18 10:25:56.046 I/art (26072): DexFile_isDexOptNeeded failed to open oat file '/data/dalvik-cache/arm/data@[email protected]@app_chimera@m@0000001d@[email protected]' for file location '/data/data/com.google.android.gms/app_chimera/m/0000001d/DynamiteModulesB_GmsCore_prodlmp_alldpi_release.apk': Failed to open oat filename for reading: No such file or directory
09-18 10:25:56.116 I/Google Maps Android API(26072): Google Play services client version: 10298000
09-18 10:25:56.136 I/Google Maps Android API(26072): Google Play services package version: 11509230
09-18 10:25:56.536 W/ResourceType(26072): Failure getting entry for 0x01080ad0 (t=7 e=2768) (error -75)
09-18 10:25:56.546 W/ResourceType(26072): Failure getting entry for 0x01080ad0 (t=7 e=2768) (error -75)
09-18 10:25:56.546 D/AbsListView(26072): Get MotionRecognitionManager
09-18 10:25:56.626 W/ContextImpl(26072): Failed to ensure directory: /storage/extSdCard/Android/data/com.travelinsured.TravelInsured/cache
09-18 10:25:56.656 I/System.out(26072): (HTTPLog)-Static: isSBSettingEnabled false
09-18 10:25:56.666 I/System.out(26072): KnoxVpnUidStorageknoxVpnSupported API value returned is false
09-18 10:25:56.676 I/qtaguid (26072): Tagging socket 113 with tag 3000110100000000{805310721,0} uid -1, pid: 26072, getuid(): 10226
09-18 10:25:56.836 D/AndroidRuntime(26072): Shutting down VM
09-18 10:25:57.076 I/qtaguid (26072): Untagging socket 113
09-18 10:25:58.766 W/DynamiteModule(26072): Local module descriptor class for com.google.android.gms.googlecertificates not found.
09-18 10:25:58.786 I/DynamiteModule(26072): Considering local module com.google.android.gms.googlecertificates:0 and remote module com.google.android.gms.googlecertificates:4
09-18 10:25:58.786 I/DynamiteModule(26072): Selected remote version of com.google.android.gms.googlecertificates, version >= 4
09-18 10:25:58.816 I/art (26072): DexFile_isDexOptNeeded failed to open oat file '/data/dalvik-cache/arm/data@[email protected]@app_chimera@m@0000001b@GoogleCertificates_GmsCore_prodlmp_alldpi_release.apk@classes.dex' for file location '/data/data/com.google.android.gms/app_chimera/m/0000001b/GoogleCertificates_GmsCore_prodlmp_alldpi_release.apk': Failed to open oat filename for reading: No such file or directory
09-18 10:26:00.846 W/GAv4 (26072): syncDispatchLocalHits timed out: java.util.concurrent.TimeoutException
An unhandled exception occured.

09-18 10:26:16.566 D/Mono (26072): [0xaf8be300] worker finishing
Thread finished: #7
The thread 'Unknown' (0x7) has exited with code 0 (0x0).
Thread finished: #2
The thread 'Unknown' (0x2) has exited with code 0 (0x0).
09-18 10:26:26.636 D/Mono (26072): [0x97e3e480] worker finishing
Thread finished: #4
The thread 'Unknown' (0x4) has exited with code 0 (0x0).
09-18 10:26:34.866 I/art (26072): Thread[2,tid=26083,WaitingInMainSignalCatcherLoop,Thread*=0xaf822400,peer=0x12c57080,"Signal Catcher"]: reacting to signal 3
09-18 10:26:36.046 I/art (26072): Wrote stack traces to '/data/anr/traces.txt'

Newly synced trip destination not showing immediately in Trip Builder using android package

When Trip Builder opens for the 1st time after newly syncing it does not show the destinations
Note: We are calling MySitata.Ctrlr.Jobs.Sync.All().Start();
This issue was resolved in iOS but still happens in Android

Android:
Log in to the app
Sync a new trip
Click the sitata landing page button
(New sync happens behind the scene)
Because its user first time going to the landing page Trip Builder launches
Issue: Country is not synced
Note: Subsequently clicking Edit Trip shows the destination correctly

Unable to TripSync American Samoa

We are unable to trip sync with country code AS. Getting StatusCode 422 with resonphrase 'Unprocessable entity'

countryerror

{"trip":{"destinations":[{"country_code":"AS","destination_locations":null,"entry_date":"2017-11-24T00:00:00","exit_date":"2017-11-30T00:00:00"}],"finish":"2017-11-30T00:00:00","name":"Mellani's Trip","start":"2017-11-24T00:00:00","travellers":[{"email":"[email protected]","first_name":"Mellani","last_name":"Moore"}]}}

Company Create a trip not working

I tried to create a trip with the following:
{"trip": {"name": "My trip", "destinations": [{"entry_date": 1504224000, "exit_date": 1504742400, "country_code": "CN", destination_locations: [{"friendly_name": "Hong Kong", latitude: 22.3964, longitude: 114.1095}]}],"traveller_ids": ["596640bf7819cc62be78fd95", "59663fcb7819cc728578fd8b"]}}

but I got a 400.

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