Cookies blocking SiteOrgin Widget Bundles after recent upgrade of plugin about so-widgets-bundle

[Misplon]

Sure, you can add them in the issue on GitHub.

[Misplon]

Hi Khen, please send a screenshot or further information of the cookie being blocked.

[khenshaw13]

Thank you so much for your reply. When we originally noticed the issue, cookie errors were happening (I’ve included screenshots of those errors) in the console. I cleared cookies, browser data and permission in Chrome, and we aren’t seeing the cookie errors anymore. We were also seeing cookie errors in Edge as well but I don’t have a screenshot of that. The errors after clearing browser history and cache I’ve attached as well. We are experiencing problems with the accordion and features widgets. Other widgets seem to be working. I’m not able to update these widgets and have the changes actually save. It’s making the accordion and features widget disappear if I add a new feature or accordion. It’s deleting all of it from the page. We have had several users complain and it seems users using Windows 10 are not experiencing these problems. Users with Windows 11 installed are experiencing problems with the accordion and features widgets on multiple different pages. We just updated the plugin yesterday prior to getting complaints of issues. Our current installed version is Version 1.58.5 of the SiteOrgin Widgets Bundle and Version 2.29.4 of the SiteOrgin Page Builder plugin. Thank you for any assistance you can provide. Kristen Henshaw Website Designer OIM Web Team [Icon Description automatically generated]<https://www.vdh.virginia.gov/> From: Andrew Misplon ***@***.***> Sent: Wednesday, February 14, 2024 2:26 PM To: siteorigin/so-widgets-bundle ***@***.***> Cc: Henshaw, Kristen (VDH) ***@***.***>; Author ***@***.***> Subject: Re: [siteorigin/so-widgets-bundle] Cookies blocking SiteOrgin Widget Bundles after recent upgrade of plugin (Issue #1899) Hi Khen, please send a screenshot or further information of the cookie being blocked. — Reply to this email directly, view it on GitHub<#1899 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BGFFA4FRMR5E3WKYWUMMUQDYTUFTZAVCNFSM6AAAAABDI2RYJCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNBUGQ2TIMBSGI>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[Misplon]

Hi Kristen, you're replying to the public GitHub issue you created. Attachments aren't supported as far as I'm aware.

[khenshaw13]

You requested screenshots. Is there a way to send them directly to someone? Kristen Henshaw Website Designer OIM Web Team [Icon Description automatically generated]<https://www.vdh.virginia.gov/> From: Andrew Misplon ***@***.***> Sent: Wednesday, February 14, 2024 2:57 PM To: siteorigin/so-widgets-bundle ***@***.***> Cc: Henshaw, Kristen (VDH) ***@***.***>; Author ***@***.***> Subject: Re: [siteorigin/so-widgets-bundle] Cookies blocking SiteOrgin Widget Bundles after recent upgrade of plugin (Issue #1899) Hi Khen, you're replying to the public GitHub issue you created. Attachments aren't supported as far as I'm aware. — Reply to this email directly, view it on GitHub<#1899 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BGFFA4C7ZS6DXTOBF2EY5WDYTUJITAVCNFSM6AAAAABDI2RYJCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNBUGQ4TOMJXGI>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[Misplon]

We have two support tiers. A free support tier via https://siteorigin.com/thread and a paid support tier for SiteOrigin Premium users via [email protected]. Usually, we'd just work pull requests and contributions on GitHub but you're here so we can carry on unless you're a SiteOrigin Premium user, in that case, please send us an email.

[khenshaw13]

Errors after clearing cache, permissions and browser history.

[khenshaw13]

These are the errors before clearing cache, browser history and permissions in google chrome

[khenshaw13]

The only affected areas seem to be accordion widget and features widget. I'm able to change anything in a different widget and it saves properly on the page. When I try to edit or change an accordion or features widget it removes it from the page completely like it was never there in the first place. Thanks for any help you can provide.

[Misplon]

Thanks for the information. You can try the following beta release and see how it does. I'm not sure about the cookie issues; it should resolve the Accordion related problem. Thanks.

https://drive.google.com/uc?id=1qGCHF1KUVDB4hhRJUWXpVJehNKV_e66i

[AlexGStapleton]

Hi @khenshaw13,

The 1.58.6 release should resolve the Accordion and Features widget issue you're facing. Please let us know if that issue is still occurring.

As for the cookies being flagged, those are being flagged by your browser. Most modern browsers will flag those specific types of cookies due to them being blocked soon. Those flags aren't directly related to us, or the saving issue. Based on the flagged cookies, they're all third-party cookies (mostly from Google) so you shouldn't need to make any adjustments for this flag to get fixed soon.

Kind regards,
Alex

[khenshaw13]

The features widget and accordion are working again. Now we are having issues with the layout slider cutting off half of the height of an image. Kristen Henshaw Website Designer OIM Web Team [Icon Description automatically generated]<https://www.vdh.virginia.gov/> From: Alex S ***@***.***> Sent: Thursday, February 15, 2024 9:58 AM To: siteorigin/so-widgets-bundle ***@***.***> Cc: Henshaw, Kristen (VDH) ***@***.***>; Mention ***@***.***> Subject: Re: [siteorigin/so-widgets-bundle] Cookies blocking SiteOrgin Widget Bundles after recent upgrade of plugin (Issue #1899) Hi @khenshaw13<https://github.com/khenshaw13>, The 1.58.6 release should resolve the Accordion and Features widget issue you're facing. Please let us know if that issue is still occurring. As for the cookies being flagged, those are being flagged by your browser. Most modern browsers will flag those specific types of cookies due to them being blocked soon. Those flags aren't directly related to us, or the saving issue. Based on the flagged cookies, they're all third-party cookies (mostly from Google) so you shouldn't need to make any adjustments for this flag to get fixed soon. Kind regards, Alex — Reply to this email directly, view it on GitHub<#1899 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BGFFA4F4NKDTSBL3USCXCYLYTYO6TAVCNFSM6AAAAABDI2RYJCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNBWGI3DKMZUHA>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[khenshaw13]

Here is a screenshot of the banner being cut in half height wise

[AlexGStapleton]

Hi @khenshaw13,

Thanks for checking. It's great to hear that helped.
Have you given this Layout Slider a height? If so, what is the height you've set?
Are you able to replicate this issue on any public facing pages that we could view? This will allow me to inspect it and potentially spot what's going on.

Kind regards,
Alex

[khenshaw13]

The height seems to the issue. the problem has been resolved. Thank you so much for all your help!