keypad mapping complicated and awkward about avaajotalo

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Original comment by [email protected] on 8 Dec 2009 at 12:06

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What's the mental model you expect? I wonder whether the physical location of 
keys on
the pad can be used. One possibility is 2- Replay, 4 - Back, 5 - Pause, 6 - 
Fwd, 8
Respond. Of course this breaks down for phones without the traditional key 
layout.

I've been using the current layout and do not find it awkward. I don't think any
arrangement will be overly awkward over time because ppl get used to it.

I am not sure about hiding features... the application should have a transparent
feel. The instructions themselves can always be barged in on by advanced users, 
which
is what I've gotten in the habit of doing.

Original comment by [email protected] on 8 Dec 2009 at 4:50

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Original comment by [email protected] on 8 Dec 2009 at 5:59

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Took opinions from DSC staff as well as others with IVR experience in India...

The order by most common command (as you seemed to propose) seems reasonable. 
We will
have:

1 => Fwd
2 => Back
3 => Replay
4 => Pause
5 => Respond

Original comment by [email protected] on 8 Dec 2009 at 7:59

• Changed state: Fixed

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I keep thinking it would be valuable to maintain the rev, pause, fwd metaphor 
from
other audio media.  How about

1 => Back
2 => Replay
3 => Next
4 => Pause
5 => Respond

Original comment by [email protected] on 8 Dec 2009 at 10:42

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Also, is this really fixed?  The mapping seems the same to me as before.

Original comment by [email protected] on 8 Dec 2009 at 10:44

• Changed state: New

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I got more opinions on the audio media metaphor, and it seems somewhat split, 
with a
slight preference towards order by popularity. This could be something we 
experiment
with, but I feel confident with going with the former at the outset.

In the end, people will get used to whatever mapping you choose.

Original comment by [email protected] on 9 Dec 2009 at 4:49

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I actually think there is a risk of getting stuck with a bad design here.  Its
important to make a good guess up front exactly because of what u say; because 
once u
set some default, its going to be like that forever.  If I were you, Id get a
physical phone and check out some of the ergonomics of the various designs.  For
example, how would u want it to be if you were just skimming a forum?

Original comment by [email protected] on 10 Dec 2009 at 7:02

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Yeah it's a tough one. I think the most common operation will be skip fwd, 
which is
why it makes sense to have it as 1. Going backward with 2 is awkward, but I 
don't
think it should be the first option. The other alternative is going all the way 
with
a metaphor of audio player mapped to keys, which I don't think all users will 
follow
(at least at the outset).

Again, there wasn't a strong opinion one way or the other. I like the current 
layout
except that back is to the right of fwd, but I don't like back being 1.

Original comment by [email protected] on 10 Dec 2009 at 1:25

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Original comment by [email protected] on 16 Dec 2009 at 5:10

• Changed state: Fixed