Missing request body definition for updating the configuration of a Twilio Flex instance about twilio-oai

[JenniferMah]

Hi @RJPearson94 thanks for opening an issue! This is also related to the request in issue #49. This issue has been added to our internal backlog to be prioritized. Pull requests and +1s on the issue summary will help it move up the backlog.

[thinkingserious]

Hello @RJPearson94,

I'm working on getting this un-blocked internally. Thanks again for reporting this!

[RJPearson94]

Thanks for the update @thinkingserious

[rnairtwilio]

Hi @RJPearson94, thanks for bringing this issue to our notice.
Could you tell us more about the use cases you are building on Flex and what functionalities you plan to use from the helper libraries?

[thinkingserious]

Internal Tracking: FLEXADMIN-1839

[RJPearson94]

Hi @rnairtwilio,

Apologies for the slow response.

I previously worked for an ISV in the UK which was using Twilio Flex to develop a contact centre solution for our clients that used AI to enhance the customer experience, help agents and contact centres deliver a better customer experience and gain insight into why customers were reaching out to the contact centre. The solution used a range of Twilio services and some 3rd party integrations. As an ISV, we needed to manage multiple Flex instances for internal use and clients, so being able to script/ automate this was quite important.

After departing the company and during the covid lockdown in the UK, I started developing my own Go SDK and Terraform provider to manage the lifecycle of Flex and other Twilio services. Adding the ability to update a Flex instance configuration via the helper libraries would allow me to include the helper libraries in other tools or scripts to automate more of the setup/ configuration of Flex using official/ supported tools and libraries.
If possible, I would like to see support for additional Flex resources e.g. Flex Plugins, IAM/ SSO configuration for Flex (not sure if this is possible via the public API) as part of the OpenAPI documents for Flex and helper libraries too. This would allow for further automation of a Flex instance and supporting resources. If you want to track these as separate issues, then let me know.

I appreciate this is a niche use case however if there are no plans to include these Flex resources within the helper libraries, would it be possible to have the resources included in the OpenAPI documents for Flex regardless? As this documentation could still help the community when building against the Flex API

If you want to know more I am also on the Twilio forums (same username), so feel free to send me a DM.