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AashikP avatar AashikP commented on July 29, 2024

Customer report: 7951635-zd-a8c

I can replicate this consistently on my test site, but not on a new JN site.

Error after Accepting payment, and redirecting to site:

Screenshot 2024-04-11 at 3 32 46 pm

Though we see the error, the order is correctly set to Processing, and Subscription is set to active

Subscription:

image

Order:

image
  • There is no option to process renewal for the Subscription by the admin - since Payment method is iDEAL

  • Customer can't change the payment method from My Subscriptions page

  • If you try to process renewal by manually running the scheduled renewal action for the Subscription, you see the same error as you would see if this happened automatically when it is time for renewal:

    image image image

from woocommerce-gateway-stripe.

AashikP avatar AashikP commented on July 29, 2024

An update from 7951635-zen

It seems that it randomly picks one order and says it is via iDeal - where it will not renew any subscription if it says iDeal. Whenever it says SEPA the renewal works fine.

image

On their site, there's no the link has expired error as we can see on my test site.

from woocommerce-gateway-stripe.

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