Does this still work about nr-basic

[xssfox]

@martinlee-awaze hey sorry, NR changed how their users management system works and I haven't had a chance to revisit this. The new system don't provide a last login field so we'd need to store this data somewhere to keep track of users full status.

[martinlee-awaze]

Thanks for the update, it does seem to detect the relevant acccounts and can see last_access_at (see example below) it just seems to be the part where its trying to change the user_tier_id from 0 to 1 that's not working.

"last_access_at":1620978462

[xssfox]

hmm, if your still using the old user management it should work. I don't really have a way of testing this anymore though

[edy-chan]

@xssfox @martinlee-awaze

Not directly related to this issue but have you seen this?
Because user type is a billing factor, we have restrictions around how often a full user can be downgraded to a basic user: a full user can downgrade to a basic user a maximum of two times in a rolling 12-month period. If a full user has been changed to a basic user two times in that 12-month period, that user won't be able to return to being a basic user until the start of the next 12-month period.

ref: https://docs.newrelic.com/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#user-count

[xssfox]

what the heck. that most certainly wasn't on that page previously. check the way back machine