📈 Future Enhancements

Multi-agent team routing

WhatsApp & Instagram live integrations

Sentiment-powered SLA timers

AI summarization of long chats

A simple complaint / ticket management project with a Node/Express backend and a Vite + React frontend. 💡

This repository contains two main parts:

• backend/ — Node.js + Express API (likely using MongoDB)
• client1/ — React app built with Vite

• ✅ Create, update, and track complaints/tickets
• 🏷️ Automatic tagging and priority helpers in backend/utils
• ✅Smart AI based reply
• 🧭 Ticket card UI with status, assignee, origin and history

backend/
  app.js
  package.json
  controllers/
  db/
  models/
  routes/
  utils/
client1/
  package.json
  src/
    components/
    pages/

• Node.js (v16+ recommended)
• npm (or yarn)
• MongoDB (if using a local DB) or a MongoDB URI (Atlas)
• macOS (instructions use zsh, adjust for other shells)

Create a .env file in the backend/ folder (or set your environment) with at least:

PORT=8000
MONGO_URI=<your-mongo-connection-string>
NODE_ENV=development
# any other env vars your backend expects (JWT secret, etc.)

The frontend may also rely on environment variables for API base URLs; by default the frontend will use the backend URL from runtime:

• development: http://localhost:8000/api/v1/query
• production: https://complaintmanagment.onrender.com/api/v1/query

(See client1/src/components/TicketCard.jsx for the base URL logic.)

You can use standard Markdown emphasis and code formatting to change how text looks in the README:

• Bold: Important
• Italic: Emphasis
• Monospace / code font: const example = true

If you want to suggest a different font-family for browsers or local renderers, you can include an HTML span with a style attribute, but note that many Markdown renderers (including GitHub) sanitize inline styles and may ignore them. Example (may not be applied on all platforms):

This should appear in a monospace font where supported.

For reliably different fonts, prefer using code formatting or include a small image showing the font style in the repo.

1. Open a terminal and go to the backend folder:

cd backend

2. Install dependencies:

npm install

3. Start the server in development (adjust if package.json uses different scripts):

# If there's a dev script (e.g. nodemon)
npm run dev
# or as a fallback
node app.js

4. Confirm the server is running (by default on http://localhost:8000 unless configured otherwise).

1. Open a new terminal and go to the frontend folder:

cd client1

2. Install dependencies:

npm install

3. Start the Vite dev server:

npm run dev

4. Open the URL printed by Vite (usually http://localhost:5173). The frontend will call the backend API for tickets.

The backend exposes endpoints under /api/v1/ (example visible in frontend code):

• GET /api/v1/query — list queries/tickets
• POST /api/v1/query — create a new ticket
• PATCH /api/v1/query/:id — update a ticket (used by the UI to change status or assignee)
• (Other endpoints may exist — check backend/routes and backend/controllers for full details.)

Example of a PATCH payload used by the UI:

{ "status": "in-progress" }
{ "assignedTo": "Support Team" }

• client1/src/components/TicketCard.jsx contains the UI for updating a single ticket.
• client1/src/pages/AddFake.jsx suggests there is a page to seed or add fake tickets for testing.

• The backend appears to contain helper utilities like autoPriority.js and autoTag.js for auto-classifying tickets.
• The DB connector likely lives in backend/db/connect.js and models in backend/models (e.g., Query.js, User.js).

• Start backend and frontend.
• Open the frontend and create a ticket (or use any existing test data).
• Use the Ticket UI to change status or assignee; inspect backend logs to confirm PATCH requests succeed.

• Add a docker-compose for local development (backend + mongo + frontend)
• Add unit/integration tests for API controllers
• Add a CONTRIBUTING.md and code style linting (ESLint is present in client1)

Contributions are welcome. Please open issues or PRs with a clear description of the change and how to test it.

Add your preferred license here (e.g., MIT).

Files changed/created in this operation:

• README.md — project overview, setup, and API notes

If you want, I can:

• Expand the API reference by reading backend/routes and backend/controllers to list all endpoints and request/response shapes.
• Add a Docker Compose example.
• Create a separate README inside backend/ and client1/ with component-level instructions.

Tell me which of those (if any) you'd like next.