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Automation Script which downloads ticket dumps ,accepts individual tracker and sends Daily Tracker report through mail

Shell 16.09% Python 50.42% HTML 33.49%

daily-tracker's Introduction

Daily-Tracker

An Automation Script which does the following tasks

Downloads incident and change tickets data from Service Now (Ticketing tool)
Takes manual inputs from team (Individual Tracker and Major Updates)
Assigns colour to Major Updates based on its priority
Generates
1. Changes - Completed changes and Upcoming changes for the current and next week.
2. Incidents - Incoming, SLA Hold, In Progress, Resolved, Response Breach and Resolution Breach for current day
3. Service Requests for current day
Creates an HTML report and Excel report file.
Sends a mail to the team placing managers in cc with HTML report and Excel report file attached.

How to configure and install

Download and extract files from Github.
Open Terminal and Navigates to Daily-Tracker/configure directory.
Run the following commands.

chmod 755 setup.py

./setup.py
It download all required dependicies and provides permissions to required files.

Mutt ( Mail Transfer Protocal)
Python
Pip
Python Libraries used ( pandas, numpy, xlrd, xlsxwriter, os, glob, sys, subprocess, datetime )

Run 1_Download_Service_Now_files.sh in terminal.
Enter Manual Updates from team inside Manual_Updates.xlsx placed under Input folder.
Run 2_Send_Shift_Tracker.sh in terminal.
You will be asked whether to mail the report, Press Y/y to send or Press any other key to skip.

Input folder contains manual_updates.xlsx and ticket dump downloaded from Service Now.
Ouput folder contains HTML Mail_Report and Report.xlsx files.
Configure folder contains setup.sh file.
Script is designed to handle any human errors and service restarts.
Script will terminate with an termination message and solution, if it encounters any deviations.