afsharm / ticketdesk

TicketDesk is a modern issue tracking system for IT Help Desks.

TicketDesk

TicketDesk is an issue tracking system for IT Help Desks. TicketDesk is efficient and designed to do only one thing, facilitate communications between help desk staff and end users. The overriding design goal is to be as simple and frictionless for both users and help desk staff as is possible.

Source Notes:

• TicketDesk 3 requires Visual Studio 2012 or 2013 with .Net Framework 4.5 or higher.
• The build process uses durandal's weyland build tool to optimize javascript files.
  • You must install node.js and the weyland node package.
  • The Visual Stuidio project automatically runs weyland on post-build.
  • TicketDesk itself is not a node.js project
  • More information can be found on durandal's site here

Information

TicketDesk 3 will contain a small set of new features:

• Multiple Ticket Owners
• Multiple Ticket AssignedTo
• Ticket Notification Subscribers
• Tag Management
• Mobile Friendly
• Localization
• Real-time updates and collaboration

TicketDesk 3.x is a re-write of the TicketDesk system on the following technologies:

• ASP.NET MVC
• WebAPI
• Knockout.js
• Durandal
• Breeze.js
• SignalR
• Bootstrap
• i18next
• Windows Azure (optional)
• oAuth and local security
• optional - Federated identity such as Azure ACS or ADFS 2.0
• EntityFramework Code-First
• SQL versions including:
• SQL CE 4
• SQL Server LocalDB
• SQL Server Full Editions
• SQL Azure
• Database Migrations
• TicketDesk 2 upgrade
• Self-maintaining database schema