agnescorpuz / sms-followup-on-missed-callback-blueprint

This blueprint demonstrates how to send an automated message to a customer when an Agent fails to reach them during a Callback.

Implement an automated SMS message when a callback is not answered

This Genesys cloud blueprint demonstrates how to send an SMS message to a customer when an agent attempts to reach a customer on a callback and the customer is unavailable.

This blueprint also demonstrates how to:

• Build an event trigger that checks the conversation events and looks for wrap-up codes which are selected for callback due to customer unavailability.
• Build an Architect workflow for processing an incoming conversation event and send an SMS message to the customer.
• Build a data action that invokes the Genesys Cloud SMS public API endpoint.

:::primary You can be part of the process automation trigger beta program. To participate, contact the Product Manager Richard Schott at [email protected]. :::