alicegoldfuss / oncall-handbook Goto Github PK

Make sure to have your list of escalation contacts (management, other support teams, vendors (including contract/customer ID's)).

If one prefers more natural sounds over pure noise maybe https://www.noisli.com/ would be of help (they also have an app).

Something like:

• you should be compensated if your company asks you to work on a holiday, either with alternative days off or a bonus. can discuss with your boss or other oncall engineers

• if you have to tether to solve a pager issue and your company doesn't provide you with a mifi, you can write off the cost of your phone plan at tax time. (at least in the US)

• if your pager calls/texts your cellphone, and your company doesn't cover it, you can write off the cost of your phone plan. (at least in the US, as far as I understand the tax code)

Probably the same is true if you have to respond to oncall pages using Internet at home