amazon-connect / amazonconnectsdk

About

The Amazon Connect SDK is a set of modules that can be used to achieve deep integrations within the Amazon Connect ecosystem. Notably, the Amazon Connect SDK can be used by Agent Workspace applications within the Agent Workspace.

Learn More

To learn more about developing within the Agent Workspace, please check out the Agent Workspace developer guide

Usage

To install the app module, perform the following command within your node package: npm install --save @amazon-connect/app

amazonconnectsdk's Issues

Not able to start the application

I am using Node v20. I am following these instructions to create a simple application.

When I start the application, it runs into below error.

(node:33917) Warning: To load an ES module, set "type": "module" in the package.json or use the .mjs extension.
(Use `node --trace-warnings ...` to show where the warning was created)
/Users/someuser/Documents/VS Code Local Directory/ACAgentDesktopApp/app.js:1
import { AmazonConnectApp } from "@amazon-connect/app";

After setting "type": "module" in the package.json file, the error changes to below:

file:///Users/someuser/Documents/VS%20Code%20Local%20Directory/ACAgentDesktopApp/app.js:1
import { AmazonConnectApp } from "@amazon-connect/app";
         ^^^^^^^^^^^^^^^^
SyntaxError: Named export 'AmazonConnectApp' not found. The requested module '@amazon-connect/app' is a CommonJS module, which may not support all module.exports as named exports.
CommonJS modules can always be imported via the default export, for example using:

import pkg from '@amazon-connect/app';
const { AmazonConnectApp } = pkg;

onAccepted event listener is missing

Hi, I know this SDK and docs are in preview state but looks like an important event handler is missing onAccepted as documented in https://docs.aws.amazon.com/agentworkspace/latest/devguide/integrate-with-contact-data.html.

Will this be implemented? Also will there be a way to get the more contact details such as logs, voice recordings using this SDK or should I be looking to use amazon-connect-streams for 3rd party apps as well?

Audio/Video Input exposed

When using Connect SDK, are audio and video inputs exposed and available within the iFrame?

External App to Interact with Agent Workspace CCP

I am trying to understand if it is possible for the external app in agent workspace to interact with the embedded CCP which is in agent workspace ? This is for a click to call sort of query. So my external app pulls data from another platform which sometimes includes customer phone number as well. Is there a way I can click to dial from this external app of mine to use the inbuilt agent workspace CCP for making outbound call ? Thank you !