bmuftic1 / ppis

Idea

  Idea is an information system for managing software that is constantly being developed and changed.

It implements two ITIL processes:

• Change management;
• Event management.

Users

The information system has the following types of users:

1. Change management team;
2. Change comitee;
3. Development team;
4. Software users.

Four different test users have been created to represent each of these roles and demonstrate their capabilities in accessing system functionalities:

1. Change Management Team

Username: ekrupalija1

Password: helpdesk

2. Change Committee

Username: khalilbegovic1

Password: komitet

3. Development Team

Username: tpribisic1

Password: developer

4. Software Users

Username: ikubat1

Password: korisnik

Functionalities

The system offers the following functionalities:

• Managing change requests;
• Analysing and accepting/declining proposed changes;
• Sending changes to the development team;
• Reporting errors during change implementation;
• Accessing system usage statistics;
• Reporting errors during software usage.

2019. © Team Rocket Racoon

University of Sarajevo

Faculty of Electrical Engineering Sarajevo

Department of Computing and Informatics