Idea is an information system for managing software that is constantly being developed and changed.
It implements two ITIL processes:
- Change management;
- Event management.
The information system has the following types of users:
- Change management team;
- Change comitee;
- Development team;
- Software users.
Four different test users have been created to represent each of these roles and demonstrate their capabilities in accessing system functionalities:
- Change Management Team
Username: ekrupalija1
Password: helpdesk
- Change Committee
Username: khalilbegovic1
Password: komitet
- Development Team
Username: tpribisic1
Password: developer
- Software Users
Username: ikubat1
Password: korisnik
The system offers the following functionalities:
- Managing change requests;
- Analysing and accepting/declining proposed changes;
- Sending changes to the development team;
- Reporting errors during change implementation;
- Accessing system usage statistics;
- Reporting errors during software usage.
- © Team Rocket Racoon
University of Sarajevo
Faculty of Electrical Engineering Sarajevo
Department of Computing and Informatics