Weather Alert widget not working about cloud-platform

[Dan-Peck]

Hello @allhuggermugger !

Thank you for letting us know about the issue you are experiencing and apologies for the inconvenience it has caused. In order to analyze what is happening, we will need to know the location being entered for the weather alert. Being able to review the configuration for the Screen that the block is on may also help. Since this is more personalized information, you may open a ticket with us by following the following link:

https://dakboard.freshdesk.com/support/tickets/new

In the ticket, please reference this Issue Number (2148) and let us know your DAKboard Username, along with which Screen is experiencing the problem, and the Location that is configured in the Weather Alert block so we can take a look.

Thank you!

[allhuggermugger]

Hello @Dan-Peck - the issue seems to just be a delay. Eventually (maybe an hour later) the alert showed up. If I experience another issue with it I will be sure to open the ticket (assuming that is okay). For now I think you can close this out. Unless you think a delay is not normal and want to investigate further :)
OS is 4.02 btw.

[Dan-Peck]

Hi @allhuggermugger - Thank you for taking the time to quickly write us an update on this! The Weather Alerts block currently has an update frequency of about 20 minutes so in general it should not take any longer than that.

Yes, as you monitor its operation, if you feel there is still an issue, please feel free to re-open this Issue, and/or submit a ticket with the additional details and we can look into it further.

Good luck, enjoy - and stay safe out there!