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http://support.dnsimple.com/articles/yearly-billing/

It doesn't exist yet

ex.: http://support.dnsimple.com/articles/account-activation/

class="section-steps" should have same font size as <p>

Instead of relying on manual optimization, implement an automatic process. Maybe with https://github.com/toy/image_optim?

(Specially once the domain has been already registered).

The page shows the old domain UI page.
http://support.dnsimple.com/articles/advanced-editor/

Context: https://www.intercom.io/apps/m45hdo0v/conversations/390686659

It probably makes sense to add that info to our services page as a note.

Using:

• Domain zone file
• API ?

The last link out on the following page points to a location that no longer exists:

http://support.dnsimple.com/articles/ssl-certificate-with-heroku/

Improve the readability of the support pages. Here are a few ideas:

Update https://support.dnsimple.com/articles/sharing-domain/ with new instructions

Sometimes customers say that they have pointed their domain to their Heroku app and that they get an app that isn't theirs (or is theirs but is not the one they wanted).

This article would be similar to:

• http://support.dnsimple.com/articles/heroku-error-ssl/
• http://support.dnsimple.com/articles/heroku-error-nosuchapp/

➜  dnsimple-support git:(master) grep 'excerpt' content/articles/*.markdown -L

• content/articles/before-transferring-domain.markdown
• content/articles/disabling-expiration-notifications.markdown
• content/articles/getting-started-ssl-certificates.markdown
• content/articles/github-pages.markdown
• content/articles/github-student-pack.markdown
• content/articles/github-sync.markdown
• content/articles/how-long-to-issue-ssl-certificate.markdown
• content/articles/how-to-determine-certificate-authority.markdown
• content/articles/moving-domain.markdown
• content/articles/mx-record.markdown
• content/articles/new-plans-for-bronze.markdown
• content/articles/new-plans-for-github-students.markdown
• content/articles/new-plans-for-gold.markdown
• content/articles/new-plans-for-platinum.markdown
• content/articles/new-plans-for-silver.markdown
• content/articles/purchasing-ssl-certificates.markdown
• content/articles/reissuing-ssl-certificates.markdown
• content/articles/requesting-transfer-code.markdown
• content/articles/sandbox.markdown
• content/articles/sha-2-ssl-certificates.markdown
• content/articles/ssl-certificate-hostname.markdown
• content/articles/ssl-certificates-types.markdown
• content/articles/ssl-certificates.markdown
• content/articles/transferring-domain.markdown
• content/articles/what-is-certificate-authority.markdown
• content/articles/what-is-common-name.markdown
• content/articles/what-is-csr.markdown
• content/articles/what-ssl-certificate-authorities.markdown
• content/articles/whois-privacy.markdown

Move the contact form to the DNSimple website.

Pretty much the same one as #37 but with a couple additions regarding money (e.g: am I charged if I disable it and enable it back).

Add a simple search feature.

http://support.dnsimple.com/articles/changing-account-email/

Here's a few links.

Intermediate certificates
https://support.comodo.com/index.php?/Default/Knowledgebase/List/Index/89/essentialssl

Packaged bundle
https://support.comodo.com/index.php?/Default/Knowledgebase/Article/View/921/75/new-instantssl-ca-bundle

Instructions if you want to bundle it on your own.
https://support.comodo.com/index.php?/Default/Knowledgebase/Article/View/620/1/which-is-root-which-is-intermediate
https://support.comodo.com/index.php?/Default/Knowledgebase/Article/View/643/17/

We should assign the active class to the Category on the side bar when it is being viewed.

It could be interesting to give a shortcut to the most viewed articles on the landing.

Here is the top 10 since 2015. Ignore the / link

Does this make sense?

Believe it or not, it's actually easy to miss when it is on the right.

The support article http://support.dnsimple.com/articles/dnsimple-prices/ contains the same information we provide on http://support.dnsimple.com/articles/dnsimple-services/

@weppos suggested to get rid of the prices one so we don't have to maintain the information of those two pages in sync. I agree but we probably should change the title of that page to DNSimple Services and Pricing so the price keyword is still easy to locate.

@aeden @martinisoft thoughts?

This is hard to scan since there is no order to it:

We should be able to sort the articles in the article listing. I'm not sure how to achieve that, but it's indeed something we may want to have to avoid an unordered list of pages.

Right now we only have one about template variables (http://support.dnsimple.com/articles/dns-template-variables/) but we probably need to explain what they are and what they are useful for.

http://support.dnsimple.com/articles/cancel-subscription/

We should complete the draft for the explanation of intermediate SSL certificates (/articles/what-is-ssl-intermediate-certificate/).

This article http://support.dnsimple.com/articles/domain-apex-heroku/ has old record editor screenshots that are easy enough to update.

The Using and SSL Certificate with Windows page is out of date and even includes a dead link. I think it may be possible to replace this page with a new panel in the certificate installer wizard, but will need to do some research.

We recently changed the way Push works. The article should be updated accordingly.

http://support.dnsimple.com/articles/moving-domain/

Referenced by:

https://dnsimple.groovehq.com/groove_client/mailboxes/6691/filters/61701/tickets/5232895

These are the new articles that we need to add:

• Setting up a team
• Switching accounts
• Adding and removing team members

Covering where to find them, how to change information, etc..

Based @Barbamama's notes:

To find the answers to your questions, either enter text into the search box above and search for articles or click on one of the topics to the right. I am already on the help page so it makes sense to me to have a search box right there and not a long sentence.

Show the search box right on the landing page and adjust the copy

These ones we must update:

• Close your account
• Cancel your subscription. See #63
• Changing account email (the last screenshot is obsolete)
• Yearly billing (this needs to be updated to reflect that it's simply a plan change now). See #64

These we have to add:

• Change subscription plan (it will be linked from the aforementioned yearly billing article). See #66

These ones would benefit from an update but don't have screenshots:

• Account creation
• Account activation
• Securing your DNSimple account

We have an article called "Adding services", http://support.dnsimple.com/articles/adding-services/, but it is deceiving since it refers to how to contribute to the service repository instead of telling the user how to add a service to their domain.

Create category pages with the list of articles.

http://support.dnsimple.com/articles/yearly-billing/

It might be interesting to display the current application status like we do on the application.

Add a clear link to the application. Currently on the footer, it's not easy to spot and hard to reach. Probably on the top nav bar?

After discussion with eNom, it is now clear that some registrar fields on a Nominet domain (specifically the Registrar name) must be updated through Nominet's registrant portal. We should update the .uk documentation to reflect this.

http://support.dnsimple.com/categories/name-servers/

http://support.dnsimple.com/articles/resolution-status/

Users usually ask how they can share access to domains and records.