Exception: (550, 'Unknown') about authorizesauce

[alexey74]

Steps to reproduce:

>>> from authorize import AuthorizeClient, CreditCard
>>> client = AuthorizeClient(API_LOGIN, API_SECRET)
>>> cc = CreditCard('4111111111111111', '2018', '11', '911', 'Joe', 'Blow')
>>> card = client.card(cc)
>>> card.capture(100)
<AuthorizeTransaction 60102022389>
>>> saved_card = card.save()
No handlers could be found for logger "suds.client"
Traceback (most recent call last):
  File "<stdin>", line 1, in <module>
  File "/home/alexey/.virtualenvs/usgm/local/lib/python2.7/site-packages/authorize/client.py", line 147, in save
    .create_saved_profile(unique_id, [payment], email=self.email)
  File "/home/alexey/.virtualenvs/usgm/local/lib/python2.7/site-packages/authorize/apis/customer.py", line 80, in create_saved_profile
    response = self._make_call('CreateCustomerProfile', profile, 'none')
  File "/home/alexey/.virtualenvs/usgm/local/lib/python2.7/site-packages/authorize/apis/customer.py", line 51, in _make_call
    response = method(self.client_auth, *args)
  File "/home/alexey/.virtualenvs/usgm/local/lib/python2.7/site-packages/suds/client.py", line 542, in __call__
    return client.invoke(args, kwargs)
  File "/home/alexey/.virtualenvs/usgm/local/lib/python2.7/site-packages/suds/client.py", line 602, in invoke
    result = self.send(soapenv)
  File "/home/alexey/.virtualenvs/usgm/local/lib/python2.7/site-packages/suds/client.py", line 649, in send
    result = self.failed(binding, e)
  File "/home/alexey/.virtualenvs/usgm/local/lib/python2.7/site-packages/suds/client.py", line 708, in failed
    raise Exception((status, reason))
Exception: (550, u'Unknown')

[pegler]

We're seeing the same error on our end. It looks like someone else reported this on Auth.net's forums: https://community.developer.authorize.net/t5/Integration-and-Testing/CIM-SOAP-API-returning-a-550-error-on-sandbox-and-production/td-p/62704

[JoshStegmaier]

That's actually my post on the forums. We've contacting authorize.net through live chat (where they were mostly useless) and over the phone. On the phone, they said CIM had an update yesterday, and that they had at least one other report of someone getting 550 errors.

We've also done some testing, and the JSON/XML API is working for CIM, so it seems to be specific to the SOAP API authorizesauce is using.

[cpburnz]

We've been experiencing this same issue since about 7 PM EDT.

[mohlman3]

+1

[drewisme]

I tried a few things but always get the 550 error.

I added the request/response details to the forum post from above:
https://community.developer.authorize.net/t5/Integration-and-Testing/CIM-SOAP-API-returning-a-550-error-on-sandbox-and-production/m-p/62723/highlight/true#M36985

This library uses AIM for transactions and SOAP for the CIM/recurring billing. Since their SOAP API is deprecated and they recommend not using AIM I think I'll update the readme to point to their sdk for python (https://github.com/AuthorizeNet/sdk-python).

[mohlman3]

FWIW I just ended up ripping out AuthorizeSauce for the specific endpoint that was causing the problem. Still not sure what the root cause is, but I was able to craft a SOAP request manually that succeeded - my wild guess is that Authorize.NET isn't handling namespacing in the SOAP request properly.

Here is the code utilizing the official Python SDK I used to replace the create_saved_profile call that was failing, hopefully this will save someone a bit of time if you end up having to replace as well. (I know OP was making a different call but you can hopefully adapt as needed.) Authorize has said they are fixing this, but we couldn't wait any longer.

If using pip, add to requirements.txt:

authorizenet==1.0.15

Code:

from authorizenet import apicontractsv1
from authorizenet.apicontrollers import *

merchantAuth = apicontractsv1.merchantAuthenticationType()
merchantAuth.name = settings.AUTHORIZE_NET_API_ID
merchantAuth.transactionKey = settings.AUTHORIZE_NET_API_KEY

createCustomerProfile = apicontractsv1.createCustomerProfileRequest()
createCustomerProfile.merchantAuthentication = merchantAuth
createCustomerProfile.profile = apicontractsv1.customerProfileType()
createCustomerProfile.profile.merchantCustomerId = internal_id
createCustomerProfile.profile.email = email
controller = createCustomerProfileController(createCustomerProfile)
if settings.AUTHORIZE_NET_PRODUCTION:
    controller.setenvironment(constants.PRODUCTION)
controller.execute()
customer_profile_response = controller.getresponse()

customer_profile_id = None
if customer_profile_response.messages.resultCode == "Ok":
    customer_profile_id = customer_profile_response.customerProfileId

[cpburnz]

@mohlman3 If you create a customer profile using the official SDK (via the XML API), can you then access it using Authorize Sauce (via the SOAP API)?

[mohlman3]

@cpburnz Yes that seemed to work fine if referencing it by Authorize.NET's numerical id for the object (customer_profile_id in the example above)

[drewisme]

Authorize.net has fixed this and recommends moving to their SDK since the SOAP APIs are deprecated.
https://community.developer.authorize.net/t5/Integration-and-Testing/CIM-SOAP-API-returning-a-550-error-on-sandbox-and-production/m-p/62769/highlight/true#M37030

I will update the readme to link to their SDK here:
https://github.com/AuthorizeNet/sdk-python
https://github.com/AuthorizeNet/sample-code-python