earlduque / servicenow-developer-training

ServiceNow Developer training created by several student developers for new student developers. Walkthrough trainings and development standards.

Overview

This repository will serve to train new hires in the fundamental concepts of ServiceNow. The goal of this documentation is to allow readers to learn, while also productively spending their time.

Table of Contents

Trainings

1. ServiceNow Foundation Videos
2. Update Set Instructions
3. Catalog Items
   • Catalog Items - Flow Designer
   • Catalog Items - Worflow
4. Catalog Items - Personal Instance w/Workflow
5. Record Producers
6. UI Policies
7. Client Scripts
8. GlideRecord
9. GlideAjax
10. GlideAggregate
11. Business Rules
12. CSS
13. Bootstrap
14. Regular Expressions
15. Aria Best Practices
16. Performance Analytics
17. Cheat Sheet & Quick Reference

Standards Documentation

• ACLs
• API Usage
• Business Rules
• Catalog Items
• Client Scripts
• Developer Mindset
• Documenation
• Flow Designer
• General instance restrictions
• Glide method usages
• Plugins, Store, External Update Sets
• Portal
• Role usage and creating new roles
• Script Includes
• Scripting Standards
• UI Actions
• UI Policies
• Update Sets
• Workflow

servicenow-developer-training's Issues

Convert ServiceNow Foundations Videos.docx to a .md file here

https://ucdavis.box.com/s/gwybpxejpuwixl1e26k3zjhro2423mfu

Make the GlideAjax tutorial more robust

Earl Duque [3:47 PM]
could try expanding on the glideajax one?

on the github tutorial
it should really explain the concept more, maybe even with a picture

Mona Taleb-Agha [3:48 PM]
okay, will do! thanks

Earl Duque [3:49 PM]
and also it only mentions getting one answerfrom the glideajax, but there's a way for a glideajax to return an entire object (edited)
here's a good article: https://community.servicenow.com/community?id=community_article&sys_id=9f7ce2e1dbd0dbc01dcaf3231f96196e
community.servicenow.com
GlideAjax Example Cheat Sheet - Developer Community - ServiceNow Community
It can be hard to remember all of the Client and Server elements of a GlideAjax call. I created a simple example with color coding to help make sure I don't mis

Mona Taleb-Agha [3:49 PM]
oh okay, i’ll read through it and see what it’s missing

Earl Duque [3:50 PM]
but note that instead of json.encode and evalJSON(), we should always use JSON.parse() and JSON.stringify() now

Organize ReadMe

Organize the table of contents so that it increases in difficulty, maybe even divide it up into sections of skill level.

Convert Update Set Instructions.dox to a .md file here

https://ucdavis.box.com/s/79stteygjn4h7iv5ra62p8xk2zhgy1t9

Need a readme.md

And include a table of contents to other pages

bootstrap tutorial

create a bootstrap tutorial.

it'll likely have a lot of links to other resources, but at least explain how the resource is useful.
here are some:
https://hackerthemes.com/bootstrap-cheatsheet/
http://bootstrapdocs.com/v3.3.6/docs/

and make sure to have an exercise on how to make something with bootstrap in servicenow

and add it to the table of contents too :)

Missing any thing related to Notifications

I was hoping to find documentation about how to script notifications, email templates, email layouts, and anything related to notifications, but there's nothing about these topics.

I have got to investigate many (not well-documented) methods, such as:

${URI}
creates a link to the current record as: LINK

${URI_REF}
creates a link to the current record with NUMBER as the text: INC123545

${parent.URI_REF}
creates a link to the referenced record with NUMBER as the text: INC123545

${CMS_URI+self-service/incident_detail}
creates a link to the referenced record as:
https://.service-now.com/self-service/incident_detail.do?sysparm_document_key=incident,46e18c0fa9fe19810066a0083f76bd56

${report:X:Y}
Attachs a link to a report where X is the type ID, and Y is the report sys_id like:
${report:reportID:<abc123>}
${report:dashboardID:<abc123>}

At Mail scripts you can use stuff like:

current.getLink()
gs.generateURL(table, recordID, view)

Maybe a Notification section could be added to the wiki.

Update CSS training to include advanced declarations

Update the training to include things like:

• defining multiple classes at the same time
• nested styles
• ">" in class declaration and what they do

any other special stuff

Issues: Catalog Items - Flow

Add Variables/Variable Sets, Item 4:

• Went to variable sets > edit to add "Requested By Only" variable set, but did not show up on the list. Either renamed, or doesn't exist on my instance.

Create more back-end/ITIL view topics

Create issues for other tutorials that a developer should know:
such as:

• creating a new table with new columns

• configuring a form
• configuring a UI policy and/or client script
• configuring a business rule
(these three could be one tutorial)

and whatever else you think of.

Create a CSS best practices section on the CSS page