ertprs / tiket

TIKET is a ticketing/helpdesk system to support and help you deal with issues/incidents in your organization or from customers.

Demo

Visit TIKAJ HELPDESK live demo

Credentials for logging in

User type	Username	Password
Admin	admin.demo	demo
Agent	agent.demo	demo
User	user.demo	demo

Features

• Separate User Access Roles (Admin, Agent, User)
• Automatically create Tickets by sending email
• Reply to ticket thread by replying on associated email thread
• Attachments in tickets as well as thread replies supported
• Rich text editors supported
• Ticket audit activity logged in thread - who performed what action and when
• Informative dashboard reporting

Prerequisites for this project

1. php v7.x.x
2. phpMyAdmin
3. Working knowledge of CodeIgniter framework

Getting started

TIKAJ HELPDESK is completely build on our in house framework "Scone", Scone is based on CodeIgniter framework.

To start with the project follow these steps:

1. Clone this repository

2. Import tiket_demo.sql present in root directory

3. Run composer install in root directory

4. Run cp application/config/client.sample.config.php application/config/client.config.php (Copy application/config/client.sample.config.php to application/config/client.config.php)

5. Do the required changes in your application/config/database.php

6. Type this in your terminal php -S localhost:8080 (Can be modified from application/config/client.config.php)

7. To Change email settings and stuff like that your can change the values in constants defined in application/config/client.config.php

8. To Change name of the product you can change the values in constants defined in application/config/config.product.php

9. Now you can login using these credentials

User type	Username	Password
Admin	admin.demo	demo
Agent	agent.demo	demo
User	user.demo	demo

7. All done! You can enjoy now!

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Authors

• Madhurendra Sachan
• Deeksha Gupta
• Mansoor Ahmad

License

Copyright 2019-2020 TIKAJ Technologies Private Limited.

Licensed under the Apache License, Version 2.0 (the "License");
you may not use this file except in compliance with the License.
You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software
distributed under the License is distributed on an "AS IS" BASIS,
WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
See the License for the specific language governing permissions and
limitations under the License.

Developed with ❤️ at TIKAJ