g05357005 / helpdeskz-1.0

HelpDeskZ v1.0

Version: 1.0.2 from 1st June 2015
Developed by: Evolution Script S.A.C.
Help Desk Software HelpDeskZ

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system.

Requirements

HelpDeskZ requires:

• PHP 5.x
• MySQL database
• GD Library (only for captcha verification)
• Mod_rewrite (only if you want to use permalinks)-

Upgrading

To upgrade your HelpDeskZ from previous versions, please read the file UPGRADING.txt

Installation steps

• Connect with FTP to the public folder of your server where the rest of your Web site is
• Create a new folder where you will install HelpDeskZ. Name it anything you like, for example "helpdesk" or "support".
  Example: /public_html/support
  Corresponding URL: http://www.site.com/support
• Upload all HelpDeskZ files to your server.
• Open /install in your browser, for example (modify to your URL):
  http://www.site.com/support/install
• The HelpDeskZ setup script will run. Click INSTALL HELPDESKZ and follow the instructions through License agreement, Check Setup and Database settings.
• Before closing the install script DELETE the "install" directory from your server!
• Now it's time to setup your help desk! Open the staff panel in your browser, for example:
  http://www.site.com/support/?v=staff
  Use the login details that you entered in the installation process.
• Go to Settings -> General to get to the settings page.
• Take some time and get familiar with all of the available settings. Most of them should be self-explanatory.
• If you want to use permalinks like http://www.site.com/support/staff/ then you have to enable this option on Settings -> General -> Helpdesk -> Use SEO-friendly URLs
• Good luck using HelpDeskZ!

Email Piping

HelpDeskZ supports email piping, this allows the auto-creation of tickets from incoming emails to a set email address.

• To enable email piping for your help desk follow this email piping tutorial.

Customize the look

For detailed information please see this knowledgebase article.

Translate HelpDeskZ to your language

To translate HelpDeskZ read How can I translate HelpDeskZ.